Who we are

　　Our Mission is to inspire authentic and meaningful connections.

　　Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet''s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.

　　What the role is

　　The Reception Manager is the person in charge of the Front Desk, Housekeeping and all associated teams, functions and service provisions. Leading from the front and a natural preference of being the face of the operation are essential.

　　What you will be doing

　　Product & Service

　　Supervise the functioning of all related service areas of the location (Reception, Housekeeping, CoWork, Experience)Ensure that the Front of House teams provide a warm welcome to all guests on their arrival and a warm farewell on departure.To assist guests in a friendly, courteous and professional manner throughout their stay and deal with complaints or problems politely and positively.

　　Finance & Accounting

　　Manage the Rooms Division P&L and reporting ensuring that all revenue, costs and data is consistent across all channels.Monitor all guest accounts ensuring that charges posted are correct and that supporting documentation is readily available.

　　Compliance

　　Ensure compliance with all location-applicable laws and practices and report all issues that arise or may cause a disruption to the business.Ensure proper accounting recording and compliance with local accounting legalities.

　　Human Resources

　　Act as direct manager for all the department Supervisors and Receptionists.Lead and support the recruitment and selection process for open positions at the location.Create and manage the staffing plan and payroll.Be the department's point of contact for training needs assessment and delivery of training.

　　Revenue Management & Sales

　　Assist the Regional team to meet and exceed the location''s revenue goalsAssist the Regional Sales team to establish and manage the sales strategy for the location

　　Experience

　　Support and manage an environment to provide a positive experience in all the Selina Communities (guests/visitors, employees & community).Ensure proper implementation of the experience/programming designed for the locationBe present at the location to support team members in providing a great experience.

　　What you need for the role

　　1 year experience as a Reception or Front of House Manager in a 4 star Hotel as a minimum requirementExperience in working with Housekeeping teams is a minimum requirement, managing Housekeeping teams is highly desirableSound cost management skillsStrong people management and negotiation skillsSound understanding of processes and operational efficiencySolid abilities for reporting and analyzing information for decision making

　　Please note that we are only accepting applications from candidates who have the right to work in UK

　　This is a Full Time, Permanent role