Overview:

　　The Finance & Strategy team serves as trusted advisors to the company, informing and guiding critical C-level decisions through insightful analyses & thought partnership. We are looking for a bright, driven individual who will succeed in a fast-paced environment and support our team in making sound recommendations that will allow the company to scale as we propel the business now from a Billion revenue to the Multi-Billion era.

　　The primary functions of a Financial Analyst are to deliver high-precision forecasting & actionable insights, build complex financial models, and become well-rounded finance professionals. Our analysts are the foundation of the success of the team, and so your impact will be felt immediately as you develop finance and business acumen.

　　Responsibilities:

　　Provide decision support and act as a thought partner to Engineering leadership, from day-to-day operational decisions to large-scale strategic shifts, by providing accurate financial and non-financial information and analyses for their business decisions.Perform relevant ongoing and ad hoc analyses and synthesize complex data into actionable insights and strategic recommendations to drive value engineering opportunities and business results. Includes continued work on the Cost to Serve model, developing a value based methodology and understanding portfolio investment levels in Suite.Build and improve upon robust financial models to accurately forecast and plan key financial and operational metrics, including cloud storage & compute spend.Deliver relevant, timely and accurate reporting on existing and new key financial and operational metrics against strategic goals. Maintain, monitor and analyze historical and forecasted KPI reporting with specific focus on identifying emerging trends, revealing opportunities, managing risks, and providing insights about the drivers of performance and return on investment.Establish processes and drive process improvements in collaboration with cross-functional teams to optimize financial systems, improve forecast accuracy, create tools, and improve operating processes.Own standardized financial monthly / quarterly budgeting and internal / external reporting processes through disciplined execution of deliverables. Apply good understanding of accounting in order to produce accurate forecasts; work closely with Controllers group to ensure accuracy and completeness during period-end close.

　　Minimum Requirements:

　　4-6 years of technology, banking, private equity, corporate finance, economics or consulting experience in a fast-paced industry.Advanced skills in building scalable financial models (via Excel or Google suite), with ability to understand and translate how their inputs/outputs determine business outcomes.Strong analytical aptitude, attention to detail, and problem-solving skills with commitment to achieving quality results - able to understand strategic impact on the wider business and yet operate at a detailed tactical level.Strong oral and written communication skills and the ability to establish collaborative relationships and influence senior leadership as the role leads to becoming a trusted finance business partner to senior leadership.Proficiency in using, managing, and building-out planning tools & applications.Experience with financial planning systems (Adaptive, Hyperion)Highly-motivated self-starter comfortable with ambiguity and change. Experience working with tight deadlines and successfully managing multiple priorities simultaneously with minimal direct supervision.

　　Preferred Qualifications:

　　Positive attitude with an analytical mindset and desire to learn new things quickly. Team player eager to further develop and grow with usDemonstrate intellectual curiosity and problem-solving skillsStrong work ethic, reliability, and attention to detail - "get it done" attitude

　　Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.