What You'll Do

　　We trust that as an IT Help Desk Analyst II you will:

　　New user account setups for all related systemsActive Directory/GAL MaintenancePassword resets in various applicationsIT Exit Form Process/TrackingRDP session resetsRDP published application setups/troubleshoot/supportPhone/iPad supportSmartphone supportPrinter installationsNetwork Copier/Scanner support/setup on networkO365 & various software issuesTroubleshoot basic hardware issuesVPN hardware/software troubleshootingDigital Sales Office supportSend out I.T. related application/server downtime alerts to usersAssist with conversions and upgrades as neededYou are willing to perform other duties as assignedProvide second level support to the Service Desk Analysts including recommendations for escalating tickets to other Resolver groupsMonitor all teams' tickets less than 'solved' for timely updates (SLA expectations)Monitor all teams' queues to identify potential Critical/Major IncidentsReview escalated issues sent to other resolver groups for team training opportunitiesReview escalated issues sent to other resolver groups for team training opportunities

　　Sound Like You?

　　You might be just who we're looking for if you have

　　2+ years hands on experience in network, hardware, software administration and telecommunications with remote support experienceProfessional experience with Windows 10, Office 365, FirewallsProfessional experience with wireless communications and VPN technologiesProficiency in desktops and tablet computersProficiency in Windows Server OSLAN/WAN configurations and operationsKnowledge of network equipment to include routers, firewalls, and switchesClear understanding of protocols and the ability to configure and troubleshoot them(TCP/IP, DNS, WINS, DHCP, EIGRP, SNMP, SMTP, FTP, VPN, BGP, Network Monitor etc.)

　　FLSA Status: Non-Exempt

　　This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

　　Essential Functions:

　　Successful job applicants will be able to perform these functions. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

　　Report to Division/Corporate (remotely) daily and adhere to scheduleAbility to access, input, and retrieve information from a computer and/or electronic deviceAbility to have face to face conversations with customers, co-workers and higher-level managerAbility to sit or stand for long periods of time and move around work environment as neededAbility to operate a motor vehicle if applicableComply with company policies and procedure

　　Physical Demands:

　　Must be able to able to remain in a stationary position up to 50% of the timeThe ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

　　*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

　　Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

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