What You'll Do

　　Primary responsibilities:

　　Implementation and continued support/updates of all sales and customer operations playbooks and standard operating procedures across our Division teams. Work directly with Sales Leaders, Warranty Leaders, Design Studio Leaders and their teams to implement standardized strategies and practices.Analyze existing sales and customer processes and identify areas where improvements can be made. This can involve streamlining workflows, reducing redundant tasks, and enhancing overall productivity.Implementing and managing homebuilding-related sales/customer software and tools, sales automation tools, and other technologies. You are responsible for ensuring these systems are effectively integrated into the sales and customer process.Implementation of the national curated design package program (Canvas) from an administrative and customer execution perspective across all sales and design teams while working with the various department that influence Canvas or are impacted by Canvas.Implementation of standardized Design Studio processes from the Design Studio PlaybookImplementation of the Strategic Operations Playbook and routine refresh updates with national Division field managers and team members.Manage Sales Policy and Procedure manual and updates.Work with data to assess performance and identify trends. Responsible for identifying training needs and working directly with Learning and Development to create and deliver training materials to enhance the skills and knowledge of the sales representatives.Provide direction, input, and coordination for sales tools/resource development.Development of "best practices" information sharing process.Update Corporate Leaders with current status, critical issues, requirements and early warning system for field sales activities.Ensure that sales and customer strategies align with the broader organizational goals and objectives. Work with different departments to ensure sales and customer operations support the overall business strategy.Maintain standard operation procedures related to sales processes, strategies, and initiatives. This documentation helps in ensuring consistency and allows for the easy transfer of knowledge.National Sales ContestsManage and guide the team through changes to minimize disruption and maximize adoption.Perform other duties as assigned.

　　To excel in this role, you need a combination of sales knowledge, project management skills, data analysis abilities, and a deep understanding of sales-related technologies. Effective Sales Operations Implementation Managers can greatly contribute to the success of a sales organization by improving processes, driving efficiency, and ultimately increasing revenue.

　　Sound Like You?

　　You might be just who we're looking for if you have

　　5+ years sales management, customer service experience with a production builder10+ years homebuilding experience at the Division levelUnderstanding of multiple homebuilding market dynamics and locationsTechnology proficient with an understanding of homebuilding operating systems/practicesStrong written and presentation skillsStrong strategic and tactical planning skillsStrong leadership and project management skillsStrong interpersonal skills and problem solving abilities

　　FLSA Status: Exempt

　　Will have responsibilities such as:

　　Interviewing, selecting, and training employeesSetting rates of pay and hours of workAppraising productivity; handling employee grievances or complaints, or disciplining employeesDetermining work techniquesPlanning the workApportioning work among employeesDetermining the types of equipment to be used in performing work, or materials neededPlanning budgets for workMonitoring work for legal or regulatory complianceProviding for safety and security of the workplace

　　Essential Functions:

　　Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

　　Report to Division/Corporate Office/Community daily and adhere to scheduleAbility to oversee direct reports daily and provide guidance as neededAbility to access, input, and retrieve information from a computer and/or electronic deviceAbility to have face to face conversations with customers, co-workers and higher level managerAbility to sit or stand for long periods of time and move around work environment as neededAbility to operate a motor vehicleComply with company policies and procedure

　　Physical Demands:

　　Must be able to able to remain in a stationary position up to 50% of the timeThe ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds