Job Description

　　At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing

　　our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed

　　to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.

　　With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical

　　research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and

　　accuracy will improve health outcomes that people and communities depend on - now and in the future.

　　Location/Division Specific Information

　　Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and

　　healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate

　　regulatory and compliance requirements around the world. We manage medical information inquiries, document adverse events and product

　　complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer

　　implementation.

　　Discover Impactful Work:

　　Oversees and coordinates training and/or quality programs and activities. Schedules training for new employees, identifies training gaps and

　　develops and delivers training programs and curriculums to promote continuous involvement. Leads or performs quality reviews of Medical

　　Information Specialist staff customer interactions and associated documentation and coordinates and assists with corrective action plans if

　　needed. Ensures program compliance with corporate, departmental and client policies and procedures including SOPs and applicable health

　　authority regulations as well as standard inquiry management and documentation practices. May serve as a liaison with clients for training or

　　quality topics.

　　A day in the Life:

　　Schedules, develops and delivers training courses and content for all staff members. Conducts product or disease state training for staff members as required.Monitors effectiveness of training and observes training sessions, trends and assesses changes in employee performance.Modifies training to increase beneficial outcomes.Integrates training with the client while negotiating organizational differences in culture, management structure and staffing.Liaises with the client, department management and staff for all training related topics. Maintains program training documentation in audit-ready status.Conducts call and documentation review of staff members' work and monitors accuracy and completeness of information provided, including clinical content. Ensures program consistency relative to compliance with the organization and client policies/procedures.Evaluates quality trends across the program and provides feedback to the management team. Tracks and documents quality events. Develops continuous improvement initiatives based on gaps and trends identified.Provides support for program-related audits.May assist with department projects.

　　Education

　　Healthcare Degree (Bachelor's Degree in Pharmacy or Nursing. Or Associates Degree in Nursing with 2 years nursing experience)

　　Experience

　　Previous experience (comparable to 5+ years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience (comparable to at least 1 year).

　　Knowledge, Skills, Abilities

　　Strong leadership skillsStrong attention to detail and organizational skillsEffective verbal and written communication skillsExcellent problem solving and analytical skillsProven time management skills and multi-tasking skillsStrong interpersonal and decision making skillsAbility to mentor and train staffExcellent language skills must be proven if the position requires languages other than EnglishAbility to work in a team environment and/or independently as needed

　　Physical Requirements / Work Environment

　　PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment

　　where they can thrive. Below is listed the working environment/requirements for this role:

　　Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentencesFrequently interacts with others, relates critical information to diverse groups both internally& externallyAbility to apply abstract principles to solve complex conceptual issues. Requires multiple periods of driven concentrationPerforms a wide range of complex tasks as figured out by variable demands and changing conditions with little predictability as to the occurrenceMay require travel. (Recruiter will provide more details.)Training will be conducted in-office and following training will transition to a hybrid positionPosition will primarily support US business hours (PHL overnight)

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work

　　with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working

　　together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

　　#StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Apply today! http://jobs.thermofisher.com

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual

　　orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　Accessibility/Disability Access

　　Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job

　　application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive

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　　information and specific details about your required accommodation to support you during the job application process.

　　This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job

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　　other non-disability related technical issues will not receive a response.