Who are we?

　　Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

　　A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

　　Project and Program Senior Associate

　　Equinix is the world's digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

　　We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

　　A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

　　Job Summary

　　The Customer Project Manager (CPM) is an entry to mid-level position in the Customer Care and Experience Organization. A CPM is responsible to manage customer migration projects from planning, executing, monitoring, controlling till closure. A CPM manages multiple concurrent projects of varying complexity. A CPM collaborates with Customer(s) and all relevant internal stakeholders to ensure projects are delivered according to customer needs. As a CPM, you will be self-motivated, excellent in communicating with various stakeholders, highly organized, a trusted partner to customer, results driven and unwavering mindset to have customer at the center of everything you do without compromising the company guidelines

　　Responsibilities

　　Responsibilities • Coordinate, scope and track project activities, milestones, and dependencies to ensure timely completion and adherence to project timelines. • Managing relevant works on systems to facilitate necessary activities for migration, effective project implementation and delivery to ensure customer satisfaction. • Manages customer migrations, working cross functionally to deliver services in the agreed upon timeframe and according to customer expectations. • Informing project status, scheduling and key issues to customers and management on regular basis • Responsible for independently owning and resolving a wide range of standard customer requests and migrations. • Responsible for owning and resolving non-standard customer requests and account issues which may require Lead guidance. • Responsible for customer satisfaction for a portfolio of customers measured via customer surveys and other methodology. • Responsible for owning and resolving tasks assigned by the Lead in support of accounts or projects associated with other team member's portfolio of projects. • Professionally interacts with customers, building strong relationships. • Conducts all customer meetings related to customer migrations. • Participates in departmental projects, prioritizing and completing assigned activities as they are related to migrations. • Develops and builds strong relationships with Sales, Operations and other cross functional teams. • Assist and support continuing process and system enhancements

　　Qualifications

　　BA/BS degree or equivalent experience, preferably in computer-related fieldDegree level qualification, preferably in a technical subject, or equivalent experienceExperience in a technical industry preferred (IT, telecommunications or data centers.)Expertise in MS Word, Excel (including Excel pivot tables), PowerPoint requiredSiebel experience is desirableAbility to write and communicate verbally with strong business EnglishPrince2 Foundation certification preferred

　　Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

　　Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.