Description

　　Amazon is looking for a program manager to join the team to transform the way we support brands looking to grow their business on Amazon through launching a series of paid services. This role calls for someone who is a highly effective Program Manager with a proven passion for 3 things: (1) launching a new service, (2) working and managing the cross-functional teams, and (3) leveraging latest technology and science to transform how we engage millions of customers. You are responsible to work with head of paid service to define the paid service strategy to improve vendor experience and launch/execute the strategy. You will work closely with cross functional partners including business, product, operations and tech partners to: (a) map out the pain points in the end-to-end vendor experience, (b) benchmark external services and identify the source of competitiveness, (c) identify opportunity and build the paid service product roadmap, (d) work with business and tech partners to build the paid services, (e) define go-to-market strategy and launch to vendors, and (f) measure, inspect and improve performance metrics.

　　The right candidate has been in a team building and launching a new services/products in an environment where priorities shift fast and ambiguity is ever present. You know how to be scrappy but build for scale. You are analytical and data-driven, can prioritize well, communicate clearly and compellingly, and can influence broad range of stakeholders. The role requires innovative thinking balanced with a strong customer, quality, and financial focus. The program manager will have a strong track record of achieving that balance. The program manager will report to head of paid vendor services.

　　Key job responsibilities

　　Understand the pain point of vendors by designing and running voice of customer mechanism.

　　Conduct external benchmarking study to understand the competitive landscape

　　Deepdive and identify the key improvements needed to bar-raise vendor experiences.

　　Define the strategy and roadmap of the paid service.

　　Run strategy review with leadership team to gain feedback and alignment.

　　Drive program review mechanism with retail leadership team.

　　Work closely with broad stakeholder and define ways to close the gap and conflict.

　　Own P&L for the paid service, including the annual planning

　　About the team

　　Japan Consumer Innovationの詳細はこちら

　　Learn more about Japan Consumer Innovation

　　Japan Consumer Innovationの社員インタビューはこちら (https://www.amazon.co.jp/b?ie=UTF8&node=21174376051)

　　Employee Interview for Japan Consumer Innovation

　　We are open to hiring candidates to work out of one of the following locations:

　　Tokyo, 13, JPN

　　Basic Qualifications

　　3+ years of program or project management experience

　　3+ years of working cross functionally with tech and non-tech teams experience

　　3+ years of defining and implementing process improvement initiatives using data and metrics experience

　　Bachelor's degree

　　Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

　　Experience defining program requirements and using data and metrics to determine improvements

　　Preferred Qualifications

　　3+ years of driving end to end delivery, and communicating results to senior leadership experience

　　Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

　　Experience building processes, project management, and schedules

　　Business level Japanese and English language

　　Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

　　https://www.amazon.jobs/en/landing_pages/passivesmoking

　　就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

　　https://www.amazon.jobs/jp/landing_pages/passivesmoking

　　The salary information can be provided individually prior to the 1st interview

　　賃金に関する条件は、１次面接の前に個別にご案内することができます