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Program Manager, Amazon Business Ops
Program Manager, Amazon Business Ops-October 2024
Munich
Oct 23, 2024
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About Program Manager, Amazon Business Ops

  Description

  This role is based out of Munich, DE.

  Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, and great customer service. WW Amazon Business Operations is building the operations and supply chain solutions that will enable AB’s rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require. As an early team member, you will be involved in helping re-imagine what a B2B supply chain should look like and playing a key role in the technology that will power our supply chain.

  We are looking for Program Managers in EU with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. This role will provide a great opportunity to build the foundations of Amazon's B2B supply chain in EU, and will work extensively in launching features in the complex last mile delivery space.

  Key job responsibilities

  Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations

  • Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver

  • Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics

  • Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions

  • Partner with teams across the business you support and beyond to source, allocate, and coordinate resources

  • Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)

  • Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)

  • Work with program managers and business leaders to communicate and impact critical business initiatives

  • Develop, implement, and govern KPI reporting for portfolio programs, providing visibility to milestones, and performance.

  • Engage other Amazon business units globally to share best practices and improve processes for Amazon Business operations

  • Create, communicate, and manage budget for projects

  We are open to hiring candidates to work out of one of the following locations:

  Munich, BY, DEU

  Basic Qualifications

  Experience in program or project management

  Bachelor's degree

  Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

  Experience working cross functionally with tech and non-tech teams

  Experience in defining and implementing process improvement initiatives using data and metrics

  Experience defining program requirements and using data and metrics to determine improvements

  Significant experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience

  Preferred Qualifications

  Master's degree

  Experience in driving end to end delivery, and communicating results to senior leadership

  Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

  Experience building processes, project management, and schedules

  Basic knowledge of SQL, Excel Macros, Tableau and other data visualization tools.

  Familiarity with supply chain management concepts - forecasting, planning, optimization, logistics - gained through work experience or graduate level education.

  Basic fluency in French, German, Italian or Spanish preferred.

  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

  m/w/d

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