Description

　　We are looking for an enthusiastic, detail-oriented Program Manager for Ad Policy to join the Advertising Trust team. In this role, you will be responsible for developing content labels and policy application rules for various Amazon ad products. This role is central to developing policies, content labels and policy rules that are vital in supporting the scale of Amazon advertising’s growing business. You will partner with a variety of teams including policy managers, product managers, machine learning scientists, software engineers, operations managers etc., in developing scalable content labels and associated infrastructure needs. You will aid in the development of machine learning models and collaborate with content moderation teams in developing training content and support policy/content label queries. You will develop a deep knowledge in amazon ad products, locale specific requirements, and have a familiarity of cultural and societal norms. You will hold a high bar for accuracy and strive for a zero-error rate. You will identify areas for collaboration, resource sharing, and escalation management coordination between multiple teams across Amazon that work in the same space, in order to bring consistency to our advertisers and shoppers.

　　You will be a key owner of the Amazon Ads customer experience, tenaciously and continuously advocating for our customers by keeping ad policy and enforcement of those policies true to our principle of customer obsession. If you are looking for a role in a team that has a varied and exciting remit and you are a self-starter that can solve issues with considerable autonomy and use influence over authority to deliver results, this is the role for you.

　　Key job responsibilities

　　Design, expand, refine and maintain granular and high level policies, content label sets and policy application rules

　　Handle daily policy escalations from internal moderators, engineers, and other internal stakeholders

　　Prepare and deliver business reviews to the management team regarding project progress and roadblocks

　　Partner with a broad range of product teams, engineers, operations, and other stakeholders to drive tool development and coordinate cross-functional projects

　　Analyze metrics and data to continuously improve our taxonomy models, label sets, and policy rules

　　About the team

　　Advertising is one of the fastest growing businesses at Amazon and that growth generates challenges in managing huge volumes of advertising submissions while maintaining a high customer experience and working at the speed that advertisers demand. As part of the Advertising Trust team, you will have high visibility across Amazon business lines, helping to establish the right customer experience and long-term strategy for the success of Amazon Advertising. We are a global and diverse team with a long tenure in online advertising and expertise in developing customer experience solutions for highly sensitive and restricted categories of advertising.

　　We are open to hiring candidates to work out of one of the following locations:

　　Arlington, VA, USA | New York, NY, USA

　　Basic Qualifications

　　3+ years of program or project management experience

　　3+ years of defining and implementing process improvement initiatives using data and metrics experience

　　Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

　　2+ years of working cross functionally with tech and non-tech teams experience

　　Experience using data and metrics to determine and drive improvements

　　Experience working cross functionally with tech and non-tech teams

　　Bachelor's degree

　　Experience in driving end to end delivery, and communicating results to senior leadership

　　3+ years’ experience in an ads regulator, advertising policies, risk management, compliance, policy enforcement or closely related field

　　Preferred Qualifications

　　Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

　　Master's degree

　　Experience working cross functionally with tech teams

　　Proven experience in digital and/or programmatic advertising, with creative acceptance policies, advertising standards, and/or ad/content labeling

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.