Home
/
Project Management
/
Professional Services Program Manager
Professional Services Program Manager-November 2024
Flexible / Remote
Nov 22, 2024
ABOUT GITLAB
GitLab is one of the world’s largest all-remote companies. Our DevOps platform powers 100,000+ organizations.
1,001 - 5,000 employees
Technology, Software
VIEW COMPANY PROFILE >>
About Professional Services Program Manager

  The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

  Professional Services Program Manager You are responsible for a highly visible and customer-facing position within the Professional Services organization and the wider Customer Success team. Your role involves working with various teams, including but not limited to Professional Services Engineers, Project Managers, Engagement Managers, Technical Architects, Professional Services Operations, and the Sales Organization. As a Program Manager, your main responsibility is to oversee and manage customer programs and a portfolio of projects. Your primary role is to ensure the successful delivery of client projects, including long-term strategy, while also managing the overall program and providing strategic guidance to the team and customer. You report to the Regional Delivery Manager in your capacity as a Professional Services Program Manager.

  

What you'll do

  Lead delivery of multi-workstream professional services engagements with some of the largest and most strategic customers. Build strong relationships with key customer stakeholders including executive leaders, counterpart program/project managers, engineering, development, and security and teams. Develop a delivery methodology that leverages agile and project management best practices. Communicate how this methodology will be used to key customer stakeholders. Lead the execution of the methodology by bringing together customer and GitLab team members. Build and continuously communicate Program Roadmap, dependencies, and deliverables Manage stakeholder expectations to gain approval from stakeholders on project milestones. Define program strategy to include Program justification Program benefits In scope / Out of scope projects Timeline and schedule Resources (how many teams, PMs, PSEs, TAs etc) Identify Stakeholders Create a program level RACI chart Define Program Success Criteria Create Program Level WBS (Work Breakdown Structure) for all the projects Create Communication plans between projects with Stakeholders Define Program Escalation Path Work closely with Engagement Managers to define workstreams when scoping larger customer programs, which may include reviewing proposals or Statements of Work prior to signature Assist the Regional Delivery Managers in creating and executing quarterly OKRs that drive optimization of all Project Manager processes

What you'll bring

Proficiency with forecasting and reporting metrics Ability to lead Project Management Program Level meetings, including but not limited to, the Weekly PM meeting Ability to formulate, organize, monitor, and manage inter-connected projects Ability to manage budgets and timelines for long-term projects Develop long-term plans in collaboration with customers Ability to partner with Engagement Managers and Architects to develop long term plans in support of customer adoption and transformation GitLab Project Management Certified within 2 months of the role

How GitLab will support you

Benefits to support your health, finances, and well-being All remote, asynchronous work environment Unlimited PTO (paid time off) Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and development budget  Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

  The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

  Colorado/Washington pay range

  $83,100—$160,300 USD

  California/New York/New Jersey pay range

  $83,100—$178,200 USD

  Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

  Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

  GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Pflichtpraktikum / Abschlussarbeit - Forschung & Entwicklung / Lackentwicklung / Chemie- REF22033Q
Stellenbeschreibung Innerhalb unserer Abteilung Research & Development am Standort Weißbach suchen wir zum nächstmöglichen Zeitpunkt für eine Dauer von ca. 6 Monaten Studierende, die ein Pflichtp
Director, Dynamics F&O Project Management
Introduction: Are you ready to steer the ship of successful project delivery? Join Avanade as a Director of ERP Project Management, where you'll be at the forefront of ensuring exceptional project ex
R&D Process, Systems and Regulations Trainer
Job Description As an R&D Process and Systems Trainer you will be responsible to local/regional R&D processes implementation, documentation and training as well as the multiplier functionas R
Lead Capability Learning Solutions
About the Role We are seeking a strategic and experienced learning consultant to join our organization as Lead, Capability Learning Solutions. Through their deep knowledge and understanding of the dr
CMC Facilitator
About the Role The CMC Facilitator supports and facilitates on-site regulatory CMC related launch and post-approval activities (post-approval changes, transfers, remediation, divestment, pruning and
Direct Care Worker IV
Job Description This position is located at Hogan Regional Center 2 HC in Danvers, MA The Department of Developmental Services (DDS) is seeking to hire a Developmental Services Worker IV (DSW IV) who
Deputy Director of Child and Family Health
Job Description MassHealth is seeking qualified applicants for the position of Deputy Director of Child and Family Health. Reporting to the Director of Parent, Child, and Family Policy, the Deputy Di
CS Construction Project Manager
Job Description Job DescriptionAs a Construction Project Manager, you will be responsible for managing a portfolio of construction projects across the Costa Rica Site. Projects include small construc
Commodity Manager
Job Description Supply chains have become more integral to corporate success as stakeholder expectations rise, product complexity increases, and risks to supply intensify in severity and frequency. I
Value Added Services Pricing & Deal Operations (Sr. Manager / Sr. Consultant)
Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities a
Copyright 2023-2024 - www.zdrecruit.com All Rights Reserved