Production Supervisor - 3rd shift - NAIC1

　　Why WWT?

　　Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

　　At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 10,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 12th consecutive year!

　　This position will join our 3rd Shift team Monday - Thursday, 3:30p-2a at our North American Integration Center located in Edwardsville, IL.

　　Why should you join the AT&T Lab team?

　　Our partnership allows AT&T to do what they do best by engineering and architecting the solution, while WWT provides the hands-on assembling and distribution of the integrated solution. Our Lab team provides top of the line support with the production and deployment of the Walk in Cabinets (WIC), Walk Up Cabinets (WUC), Integration Services, Platforms, FLX21 group, and assisting on handheld devices as well as recertification of smaller components, functional items, and radios.

　　Job Summary:

　　Production Supervisors are responsible for directly overseeing a team of associates and/or technicians who are accountable for meeting customer demands. Sets and delegates day-to-day tasks to achieve operational objectives. Responsibilities include leading, developing, providing training/direction, coaching and assessing team members, scheduling resources to meet deadlines, and monitoring production and work quality and coach on performance. Directly monitors daily, weekly & monthly KPIs and collaborates with team in achieving goals and objectives.

　　Responsibilities:

　　Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required Ensure that the operational staff is qualified and adequately trained Research customer impacting issues at a level to be able to provide root cause and corrective action Effectively collaborate with cross functional teams to escalate issue resolution, share production status, and other instances as required by the business and daily goals Facilitate a fair and effective hiring process as required Execution on customer driven requirements Leading and developing a team of full-time & subcontractor diverse associates with the focus of motivating, mentoring, and coaching them within WWT's Integrated Management Principle's and Core Values Executes leadership activities (One on Ones, Employee Reviews, etc.) Evaluates team members performance and provides feedback Engages their team during each shift to maintain the highest levels of safety, quality, and attendance performance Promotes trust and HPT through coaching, appreciation, and recognition Proactively plans for upcoming production work Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly, and monthly production goals Engaged fully with enabling policy, process, Standards and Governance Able to address operational and personnel issues affecting their functional area Manages escalations from Team & Customers Drives collaborative activities through our operations, order operations, logistics and support teams to scale and standardize operational efficiencies. Works closely with support staff to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other staff initiatives Takes proactive steps to ensure best practices are shared across all shifts and among the department Drives the training and integration of their team, while motivating and inspiring forward progress Leverages peers and associates by sourcing and nurturing ideas, and rolling them into the creation of improvement plans Participates in recruitment activities for their perspective teams

　　Qualifications:

　　5+ years in a manufacturing or production environment.3+ years in a supervisory roleBachelor's Degree in a related field preferred.

　　Travel Requirements

　　None

　　Knowledge, Skills, and Abilities

　　Listens to others, confirming understanding of the content and recognizing non-verbal cues and underlying messages

　　Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly

　　Demonstrates knowledge of the processes for ordering, shipping and warehousing materials to support production and satisfy demand

　　Continuously seeks new ways of working to make processes run smoother and faster

　　Understands and assembles products according to technical documentation requirements and is able to ensure quality and functional standards are met

　　Actively controls and structures use of time to most effectively accomplish work, projects and goals

　　Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions

　　Is this role an individual contributor or does it have direct reports?

　　This position manages people

　　Level of Autonomy

　　Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.

　　Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.

　　World Wide Technology, Inc. offers excellent benefits and competitive compensation. Visit our company web page at www.wwt.com for more information.

　　Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

　　Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled.