Home
/
Customer Service
/
Product Support Specialist II
Product Support Specialist II-November 2024
Bracknell
Nov 21, 2024
ABOUT UKG
At UKG, our purpose is people. We champion great workplaces and build lifelong connections.
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About Product Support Specialist II

  Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

   Description & Qualifications

  Description

  Description

  UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Global Support team. As a member of this growing team, you will be expected to deliver an efficient and consistent world-class customer experience. Exhibiting high standards of communication and service whilst troubleshooting complex customer issues providing in-depth analysis and expedient resolutions.

  Responsibilities

  • Put the customer in the fore front of everything you do driving world class Customer Satisfaction

  • Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's

  • Develop in-depth product knowledge on UKG's HR and Workforce Management products

  • Triage and resolve cases expediently utilising best practice troubleshooting skills

  • Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication

  • Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps .

  • Utilise internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering

  • Develop a Subject matter expertise in areas of the product enabling you to support/coach others and contribute to the overall team's readiness

  • Improve UKG's KCS knowledge base by creating, updating, and sharing of articles

  • Take on additional responsibilities as and when required

  • Replicating customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review

  Qualifications

  Qualifications

  • Excellent analytical and problem-solving skills.

  • Exceptional organizational, time-management and planning skills with a strong attention to detail needed

  • Excellent written, oral communication, listening and telephone skills

  • You are a born 'detective' and love paying attention to details and putting them together to find the solution

  • Proven record of high customer satisfaction and KPI performance

  • Preferred, experience in supporting SaaS solutions

  • Ability to successfully work both independently and as part of a team

  • Strong computer skills including Office applications

  • Preferred, experience working with Case Tracking systems.

  • Ability to perform in a fast paced-environment

   EEO Statement

  Equal Opportunity Employer

  Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

  View The EEO Know Your Rights poster and its supplement.

  View the Pay Transparency Nondiscrimination Provision

  UKG participates in E-Verify. View the E-Verify posters here .

   Disability Accommodation

  For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Patient Access Representative - Boulder, CO
CO Salary Range: USD 16.00 - 27.31 per hour $ 2,000 Sign-On Bonus for External Candidates Optum is a global organization that delivers care, aided by technology to help millions of people live health
70181-LP Customer Service Associate
Half of the fun of Sierra is the thrill of the find. And the other half is putting the products to use on an actual adventure. Same with working here. It's an environment of endless possibilities, wh
Lead Teller
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Loss Prevention Customer Service Associate
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the ever
Client Service Coordinator
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterin
Teller Part Time Sierra Vista Mall
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our Well Life approach to supporting employees' career aspirations, work-life balance
Representante de Call Center Receptivo - Curitiba, PR
Somos a Amil, fazemos parte do UnitedHealth Group, uma empresa norte-americana que se dedica a atividades variadas no setor de saúde e bem-estar e, por meio de mais de 285 mil colaboradores no mundo
Regional Banker/Teller
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Teller Part Time
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our Well Life approach to supporting employees' career aspirations, work-life balance
Client Services Coordinator
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms
Copyright 2023-2024 - www.zdrecruit.com All Rights Reserved