Home
/
Customer Service
/
Product Support Representative
Product Support Representative-November 2024
Lowell
Nov 21, 2024
ABOUT UKG
At UKG, our purpose is people. We champion great workplaces and build lifelong connections.
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About Product Support Representative

  Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

   Description & Qualifications

  Description

  About the Role:

  UKG is seeking people who have a passion for providing world-class customer service. We are searching for someone that will be the liaison between our Global Support team and our customers. Successful candidates have the right mix of capabilities to deliver a world-class customer experience, possess outstanding communication skills, and exemplify a passion for assisting our customers and colleagues to promote UKG's reputation of being a world-class HR and Workforce Management Solutions provider. This role supports our UKG Pro/UKG Ready Time and Payroll products as a member of our Rapid Response team. The employee must be able to work onsite at a UKG office location 5 days per week during training. Once training is complete, the employee must be able to work onsite at least 3 days per week.

  Duties and Responsibilities:

  • Service customers via inbound phone calls utilizing our internal article database for troubleshooting UKG Ready Time and Payroll products with a sense of urgency and attention to detail

  • Communicate with UKG customers through various mediums (telephone, Salesforce interactions, email, etc.)

  • Maintain professional communication with customers, including management-level personnel, through verbal and written interactions

  • Accurately document and manage workload in a Customer Relationship Management system (CRM)

  • Create and monitor customer tickets and dispatch to proper queue

  • Juggle multiple tasks in a fast-paced, metrics-driven environment while adhering to standard operating procedures and policies

  • Acquire and maintain knowledge of UKG Ready Time and Payroll products

  • Build relationships across UKG and partner with additional technical teams to escalate issues to tier two support

  • Participation in on-call rotations is required to provide occasional after-hours support

  Qualifications

  About You:

  Basic Qualifications:

  • 1+ years' experience in a customer and/or technical support environment

  Preferred Qualifications:

  • Proficiency in Microsoft Suite Applications including, Word, Excel, Outlook, and Teams

  • Knowledge of support tools such as Salesforce, RingCentral, or other remote access tools

  • Experience with UKG Products (UKG Pro/UKG Ready) or related experience in the HCM Industry

  • Demonstrated troubleshooting experience with Time & Attendance applications

  • Prior experience managing a ticketing queue

  • Knowledge of SQL

  • Previous call center/ inbound support experience

   EEO Statement

  Equal Opportunity Employer

  Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

  View The EEO Know Your Rights poster and its supplement.

  View the Pay Transparency Nondiscrimination Provision

  UKG participates in E-Verify. View the E-Verify posters here .

   Disability Accommodation

  For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Representante de Call Center Receptivo - Curitiba, PR
Somos a Amil, fazemos parte do UnitedHealth Group, uma empresa norte-americana que se dedica a atividades variadas no setor de saúde e bem-estar e, por meio de mais de 285 mil colaboradores no mundo
70181-LP Customer Service Associate
Half of the fun of Sierra is the thrill of the find. And the other half is putting the products to use on an actual adventure. Same with working here. It's an environment of endless possibilities, wh
Patient Access Representative - Boulder, CO
CO Salary Range: USD 16.00 - 27.31 per hour $ 2,000 Sign-On Bonus for External Candidates Optum is a global organization that delivers care, aided by technology to help millions of people live health
Loss Prevention Customer Service Associate
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the ever
Teller Part Time Sierra Vista Mall
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our Well Life approach to supporting employees' career aspirations, work-life balance
Regional Banker/Teller
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Teller Part Time
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our Well Life approach to supporting employees' career aspirations, work-life balance
Client Service Coordinator
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterin
Client Services Coordinator
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms
Lead Teller
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Copyright 2023-2024 - www.zdrecruit.com All Rights Reserved