Product Support Advisor (4/3 FIFO)

　　Description

　　Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

　　We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

　　We are looking for a talented Product Support Advisor (PSA) to join our team based at our various client sites for BHP and Rio Tinto. You will utilise your previous field service experience and knowledge of Cummins HHP engines to deliver a high level of support to the customer. The role operates on an 4/3 roster flying in and out of Perth. Flights are within the 4 Days, to allow a full 3 day's break.

　　In this role, you will make an impact in the following ways: Deliver a first-class service to our customer prioritising fleet availability of the Cummins powered Komatsu/ Liebherr equipment. Complete breakdown repairs and maintenance on site Diagnose and repair various engines. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to the Field Service Supervisor Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. To be successful in this role you will need the following: Mechanical trades qualified as a Heavy Vehicle Mechanic (to Australian standards) Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service. Cummins engines is highly preferred. Solid diagnostic and IT capabilities Strong Communication skills Ability to prioritise varying demands and act accordingly Komatsu & Liebherr Experience Highly Desirable Compensation and Benefits

　　Annual Salary. Superannuation. Flights (from Perth) and accommodation provided whilst on swing. Participation in an annual variable compensation (bonus) program. Income Protection continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.

　　At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

　　We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here(link to our work180 page: https://au.work180.co/employers/cummins-australia) to check out our Benefits

　　Qualifications

　　Skills

　　Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

　　Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

　　Customer focus - Building strong customer relationships and delivering customer-centric solutions.

　　Develops talent - Developing people to meet both their career goals and the organization's goals.

　　Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

　　Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

　　Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

　　Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

　　Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

　　Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

　　Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

　　Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

　　Education, Licenses, Certifications

　　Apprentice Trained Engine Technician (Preferred)

　　Vocational diploma from relevant technical institution

　　Locally valid driving permit

　　This position may require licensing for compliance with export controls or sanctions regulations.

　　Experience

　　Basic level field service work experience

　　Intermediate level knowledge of and/or experience with engine products

　　Customer service experience

　　FMG Eliwana

　　FIFO Perth to Site

　　Field Service Experience required

　　HHP Experience desirable

　　Job SERVICE

　　Primary Location Australia-Western Australia-Newman-Australia, Newman, Pardoo Street

　　Job Type Shop

　　Recruitment Job Type Technician

　　Job Posting Jun 14, 2023, 9:45:58 AM

　　Unposting Date Ongoing

　　Organization Distribution Business

　　Role Category Hybrid - Potential for Partial Remote

　　Req ID: 230005Y4