Job Description:

　　Product Manager- Salesforce Services and Sales Cloud

　　Newark, NJ

　　Chicago, IL

　　Franklin, TN

　　St. Charles, MO

　　Hackettstown, NJ

　　Bentonville, AR

　　Hybrid

　　The Product Manager- Salesforce Services and Sales Cloud associate will contribute towards defining and leading CRM transformation of M&M'S stores. They will positively influence the perception that the consumer, customers, partners, and wholesalers have while interacting with the retailer across digital touchpoints.

　　The Product Manager- Salesforce Services and Sales Cloud associate partners with markets to co-create product strategy, drive product roadmaps and measuring success and implement improvements deriving from learnings.

　　What are we looking for?

　　Bachelor's degree in computer science or comparable degree.5+ years of professional experience in multi-national business environment Must have hands-on experience with CRM / Service experience management- SalesforceExperience in working with stakeholders and experts at various organizational levels.Experience in creating strong internal business cases to support investment and internal resource requests.Experience as a Product Owner in multiple CRM product areas or digital domainsPassion for innovation in the field of CRM technologyTeam Player with high resilience and a solution-oriented attitudePrevious call center experienceExperience in product management and/or working using agile/SCRUM methodologies.

　　What would be your key responsibilities?

　　Manage the evolution of a products / within CRM area; Case Management, Customer Service, Lead Management Customer 360 and Auto ManagementManage dependencies /Integrations with other digital functions: ERP, OMS, ecommerce, Marketing.Partner with the IT organization to deliver product increments.Clearly define the requirements/user stories to assure that the IT team is able to technically devise a solution that is then delivered once the requirement gets prioritized.Consistently measure the value being added by the different product functionalities being delivered and use those to drive fact-based conversations to prioritize the highest value adding functionalities.Provide timely status report and visibility into the progress of the work being done on a sprint basis.Be recognized as the subject matter expert responsible for driving constant innovations and ongoing development/enhancement through all possible touch points (online and offline channels)Develop use cases for deploying the consumer profiles across outbound and inbound consumer journeys.

　　What can you expect from Mars?

　　Work with over 130,000 with diverse and talented Associates, all guided by The Five Principles.Join a purpose driven company, where we're striving to build the world we want tomorrow, today.Best-in-class learning and development support from day one, including access to our in-house Mars University.An industry competitive salary and benefits package, including company bonus.

　　#LI-Hybrid

　　#LI-MS1

　　Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.