Overview

　　Come join the QuickBooks Digital Experiences Team and lead the next chapter of digital self-help. The Digital Experiences team works closely with our core product, customer experience, and help platform capability teams to deliver features that serve our entire suite of small business digital help tools such as in product help, out of product help, account management, intelligent contact routing and more! We’re on a mission to deliver the best experiences across the digital portfolio that surface the right help, at the right time, exactly where the customer needs it.

　　What you'll bring

　　Minimum of 5 years designing and delivering world-class software products in a Product Management or similar role

　　Successful history of defining and creating technology driven solutions to deliver digital self help and customer support experiences that are personalized, effortless and delightful for customers and the experts who support them

　　Ability to assess and recommend opportunities where Data and AI can improve experiences

　　Ability to work E2E, managing complexity and dependencies in partnership with product, content, customer experience, help platform and engineering teams to manage planning and dependencies

　　Demonstrated experience managing the E2E product lifecycle for consumer or enterprise offerings

　　Strong project management skills, including the ability to lead multiple complex projects simultaneously

　　Undergraduate degree required in computer science, electrical engineering, math, science, data or a related technical discipline; other concentrations or equivalent professional experience will be considered

　　How you will lead

　　Create momentum with entrepreneurial grit and bias for action

　　Brings bold ideas that changes the trajectory of the customer experience

　　Leveraging customer research and data backed insights as your true north to guide and drive product roadmaps

　　Driving decisions by generating hypotheses, running experiments and interpreting the data to fail fast and learn fast

　　Approach challenges with pragmatic optimism for self and team and leverage creative invention to break through constraints

　　Share domain knowledge and mentor others

　　EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.