Center 1 (19052), United States of America, McLean, Virginia

　　Product Manager, Customer Data Platform- Business Cards and Payments

　　Small businesses have unique spending needs; sometimes opportunities come along that require them to amp up their spending quickly, and they need solutions to help them succeed. But that can be risky for the lender -- how can we support our small businesses without adding undue risks for the company? That's where this team comes in: our team's products help our highest line Small Business customers spend what they need while still protecting the company from risk. We do this by using cutting edge technology, real-time data, and the ingenuity of a team of passionate product managers, designers, engineers, data scientists, and analysts working to redefine how millions of customers interact with their money. In this role, you'll be an innovative leader who introduces exciting new products to market to meet the needs of our highest spending clients. You will own and continually evolve the financial document and data collection strategy to ensure our customers' financial position is strong and supports their potential growth and reduces risk to the business by enriching our case management system with insights and key data that drives efficiency gains for our business underwriting decisioning systems.

　　On any given day you'll be:

　　Empowered. Part of the MarTech & Execution team driving innovative change in the way customers are able to manage their small business spending

　　Learning constantly. Work deeply with credit analysts, technologists, partners and data scientists to build cutting edge solutions that delight our customers through empathy, critical thinking, and listening for unspoken needs

　　Inspired by data. Leveraging data to make real-time decisions that benefit our customers and stakeholders

　　Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better

　　Managing the business. Our products and technology solutions empowers both our customers' businesses and our business, and you are at the heart of both

　　Succeeding strategically. Solving the right problem and holding on the wrong one; knowing when to say no, and when to say an enthusiastic yes

　　Here is what you will bring to the table:

　　Curiosity. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.

　　Passion for data. You are energized by data - how it's gathered, structured and can be organized to power data-driven marketing strategies.

　　Communication. You can communicate complex ideas clearly, your team knows their priorities and why they're doing what they're doing. Maybe you're an introvert, or maybe you're an extrovert, but nobody accuses you of keeping them out of the loop.

　　Collaboration. You're comfortable moving through technical and non-technical conversations, bringing groups together with different perspectives, but all reaching for the same goal.

　　What you'll do:

　　- CDP Implementation: Working with various senior stakeholders, you'll work to implement a CDP that scales to support the broader organization by gathering requirements, writing clear user stories and working closing with engineers to bring a MVP to marketing quickly

　　-Data Integration and Activation: Collaborate with engineering and data teams to build robust data pipelines, enabling seamless integration of data from various sources, both internal and external

　　- CDP SME and Organizational Enablement: As CDP subject matter expert, bring forth a true understanding of both real-time streaming and batch data pipelines, their connection to downstream channels & streaming analytics. Provide training and support to internal teams and customers to maximize the value of the CDP

　　- Strategic Roadmap Development: Working with marketing and analytics stakeholders, you'll build a roadmap that supports the marketing agenda and foundational needs for a well-managed platform

　　- UAT Testing: Work with QA teams to develop testing strategy, and test plan, identify test cases and participate in UAT

　　- Platform Enhancements: Continuously identify opportunities to improve and expand CDP strategy, considering user feedback, industry trends, and business needs

　　The ideal candidate should:

　　- Have technical understanding of Marketing Automation tools

　　- Demonstrate experience solving complex problems with cross-functional stakeholders

　　- Demonstrate experience developing a strategic roadmap that balances stakeholder intent and well-managed activities

　　- Demonstrate experience managing the day-to-day work for an engineering team

　　-Hands on experience implementing and/or maintaining a Customer Data Platform (CDP) to drive omni-channel marketing programs

　　- Experience working with marketing and/or marketing analytical teams with a solid understanding of marketing concepts (e.g. segmentation/targeting, digital channels)

　　- Experience working with and managing multiple technology vendors

　　Basic Qualifications:

　　- Bachelor's Degree or military experience

　　- At least 3 years of experience in digital product management

　　Preferred Qualifications:

　　- MBA or Master's Degree

　　- 5+ years of experience translating business strategy into digital products

　　- 5+ years of experience in Agile product management

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

　　This role is expected to accept applications for a minimum of 5 business days.

　　No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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　　Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).