Job Description We are seeking a dynamic, collaborative Product Manager to support our eCommerce initiatives. As Product Manager, you will play a critical role in developing our products and features to enhance the customer experience, as well as our business processes. You will be adept at using Agile methodologies to bring our products to life. You thrive both knee-deep in analysis, as well as with cross-functional collaboration, expertly managing expectations and communicating with your teammates.

　　This full-time position reports to the Senior Product Manager and is expected to work in a hybrid model, which currently includes Tuesday and Wednesday in-office.

　　What you’ll do:

　　Define story maps, author user stories, tasks, and bugs with a customer-centric eyeFunction as product owner, maintaining well‐groomed backlogs and artifacts; actively manage expectations by communicating statuses and timelinesParticipate in Agile ceremonies, attending daily Scrums, and facilitating backlog grooming, sprint planning, sprint review discussions, and sprint demosPartner with technology, business analysts, and key stakeholders to dissect requirements, understand risks, dependencies, and required resources, and develop/deliver against timelines that account for theseHold an in-depth understanding of and communicate the impact functional changes may have on the businessPartner with the business to update, document, and train on new business processes as neededData analysis using GA, Power BI, and Crazy Egg to understand user behavior and identify opportunitiesPerform competitive analysis and market research to inform features that support future growthMaintain and facilitate relationships with existing external vendorsSupport other efforts/initiatives as needed

　　What you bring to the table:

　　8+ years of professional experience, which includes 5+ years experience as a Product Manager and hands-on experience working in a B2C (DTC) eCommerce environmentExperience serving the needs of customer service and operations teams via technology within a major e-commerce retailerExperience driving data strategy/structure and how it impacts downstream systems and analytics/reportingExperience with Google Analytics, Power BI, and SSRS reportingExperience working with front-end and back-end development teams with an understanding of Headless framework with Microservices based architectureExperience authoring user stories in support of the Agile development process and prioritizing backlogs and working with cross-functional partners to understand trade-offs In-depth understanding of A/B testing and optimization best practicesStrong interpersonal and communication skills and the ability to work well in a team-oriented environmentExcellent project-management skills and attention to detailStrong analytic skillsProfessional Product Management certifications are a plus (ex. CSM, Agile, PDP, etc.)People management experience is a plusExperience working with SAP Commerce or IBM Sterling Call Center is a plusBachelor’s degree preferred About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, and the Philippines.

　　The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

　　Check out our flagship brand, Balsam Hill: www.balsamhill.comBalsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/Glassdoor: https://bit.ly/balsambrands-glassdoor At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes:

　　Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review processComprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependentsUp to $2,000 annual funding toward HSA accountsMedical, transit, dependent care FSAInfertility coverage offered on all medical plansGenerous parental leave program and flexible return optionsCompany-paid life and AD&D insuranceCompany-paid short and long-term disability insurance401(k) with dollar-for-dollar company match up to $4,000 per calendar yearEmployee Assistance Program (EAP) and other mental health and wellness perksPaid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packagesPaid 5-week sabbatical leave after 10 years of employmentAnnual continuous learning benefit up to $1,000 per person, per fiscal yearUp to $300 flexible reimbursement to support setup of new team member's work-from-home environmentGenerous team member merchandise discountValuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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