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　　Job Category

　　Product

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Salesforce Messaging Product team leads the charter to help Businesses connect with their end users in their preferred channel through rich, conversational AI driven experiences. These experiences are delivered through Salesforce Apps and the Messaging PM team is focused on enabling Mobile Messaging channels (SMS, WhatsApp, RCS, etc.) for all of Salesforce Apps.

　　Messaging Product team is seeking an experienced, techno-commercial candidate for Senior Director, Product Management. The role will be responsible to drive the SMS product global expansion, commercial pricing & packaging and managing global ecosystem partnerships.

　　Responsibilities

　　As a Product Leader in Mobile Messaging Product team,

　　Your focus will be to drive development of SMS product roadmap & global offer expansion delivering growth, profitability and innovationYou will own & drive Salesforce product strategy of working with SMS ecosystem partners (Aggregators, Hubs and MNOs) and managing key strategic relationships to help deliver on business objectivesYou will own & drive Salesforce strategy of integrating with relevant OTT channels (WhatsApp, Line, Viber, Wechat, etc.) and managing key strategic relationships to help deliver on business objectivesYou will drive adoption of SMS & OTT channels into Salesforce App offerings to solve customer use-cases including pricing & packaging and GTM enablementYou will develop & own Salesforce Bring Your Own (BYO) messaging channel product vision, roadmap and execution delivering an integrated messaging experience for BusinessesYou will cultivate internal relationships across functional areas including Engineering, Support, UX, Sales, Product, Marketing, Finance, Legal to drive the success of your product.

　　Reasons to join

　　Impact - your work will be used by thousands of customers, including Fortune 500 companies.Technology - you will be working with consumer-scale big data and analytics technologies.People - you will work with great people in engineering, user experience, research, data science, customer success and more. Providing excellent opportunities to contribute and Learn from the best!Broad Exposure - you'll partner with dozens of teams across the company, building your profile and influence while you learn a ton about the top products.Learning - you will join a highly cross functional team who interact with all parts of the business every single week.Customer Success - You will work in an organization highly focused on delivering customer success throughout their lifecycle.Culture - Salesforce is a great place to work where there's open and honest communication with our Ohana culture.

　　Required Qualifications

　　14+ year experience in product management with a technical background in SaaS, CPaaS domainUnderstanding of enterprise CRM products, customer journey builders & messagingDeep technical & commercial understanding of Mobile Messaging channels & ecosystem business modelsBusiness and commercial expertise with technical know-how of APIsSkilled communicator who is just as comfortable having technical discussion as well as formulating and presenting business concepts with customers and internal teams.Proven ability to influence and coordinate cross-functional teams to execute against a plan.Strong analytical abilities and structured in your daily work with attention to detail.

　　Preferred Qualifications

　　Working knowledge of the Salesforce products and architecture; bonus if prior experience of working with Marketing Cloud or other leading MarTech platform(s)Proven ability of negotiating product partnerships to launch partner-based features or products; bonus if prior experience negotiating with Mobile ecosystem partners and/or OTT providers.

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