Our story

　　At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

　　Our Values:

　　Champion People - be empathetic and help create a place where everyone belongs.

　　Grow with purpose - Be inspired by our higher calling of improving lives.

　　Be Alight - act with integrity, be real and empower others.

　　It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

　　With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

　　Learn more at careers.alight.com.

　　Product Engineering, Product Support (Manager)

　　Are you an individual with:

　　Who is technology savvy with a passion for payroll?Enjoys Functional and Technical Problem-Solving challengesThrives leading and managing a team to deliver and maintain quality service in our product releasesEnjoys planning and delivery to timelines

　　This is the role for you.

　　Role

　　At Alight we strive to provide "best in class" offerings and IP enabled services for our customers.

　　We are currently seeking an experienced Product Support Manager for our Global Payroll platform. The Product Support Manager will be responsible for Alight's enterprise payroll module and related add-ons.

　　The role encompasses daily monitoring reviewing, executing support requests, managing successful delivery of release into production with quality, and involved in resolving any platform outages or escalation.

　　You will be responsible to establishing, managing, and refining the operational parameter so that it continuous evolves so that we delivery excellence with quality to our clients.

　　This role will require a strong understanding of HR and payroll systems and processes and an ability to work and leverage resources across the organization.

　　The Product Support Manager, will be involved in the following critical activities:

　　Responsible for the day-to-day manging of a team and support requests for Alight Worklife Payroll platformServing as lead for the Product Support in Product Engineering working with Management, Client Delivery, and other teamsPro-active collaborates with Engineering team and other stakeholders to reported issue until we have resolution accepted for the reported issue.Provide coaching and advice to other areas of change to help empower and transfer knowledge to other teamsReviews and prioritizes Team backlog, including coordination of dependencies with other Product Managers.Collaborates with Product Management, Engineering, Architecture and QA to assist with decision-making and prioritising requests for new or improvement in functionality.Identifying and mitigating and risk / issues in new release development or support of existing releasesManages and maintains efficient flow of just-in-time story elaboration activities (user story refinement) throughout team execution, typically maintaining 2 iterations (sprints) worth user stories available and ready in team backlog.Manage different stakeholder contributions in structure / objective way to ensure consistent delivery.Ensure our communication for releases is with end user in mind and reflects how the end user will and should be using the delivered solution.Must be willing to work on a rotating basis during public holidays and weekends

　　 Knowledge, Skills, Abilities

　　Strong analytical skills and with a good technical understanding of HR and Payroll combined with keen business acumen of value.Service-oriented and Pro-active with a keen sense of accountabilitySelf-starter with proven record of working independently and collaboratively in a demanding interdisciplinary team environment.Detail oriented & thorough, with ability to understand and identify the key trends and levers that drive the business.Excellent verbal and written communication skills. The ability to clearly explain complex cases and analysis is equally important as understanding it.A willingness & eagerness to learn and further develop your career in Product development and support environment.Ability and persistence to find root causes and drive to understand the unknown.Strong ability to apply abstract theory and expertise to solve real-world problems.Hands-on approach with a strong focus on accuracy and quality.Self-starter with proven record of working independently and collaboratively in a demanding interdisciplinary team environment.Track record of success in dealing effectively with complex topics entailing frequent interaction with senior leaders.

　　 Experiences

　　Bachelor's or master's, degree with a Business or Technical emphasis, or equivalent.4+ years, experience or knowledge in the HR or Payroll industry.2+ years, experience of managing projects or resources in IT delivery and / or Customer Support Technology.2+ years working in Agile, lean and or DevOps driven environment.Functional knowledge of HR and Payroll would be added advantage.

　　Work Environment

　　The candidate must be comfortable with remote working via video conferencing and be flexible in collaborating with a global team across different time zones. In terms of cultural fit, the successful candidate will be self-motivated and energized by working amongst a group of thoughtful, smart, fast-paced, and successful colleagues. He or she will enjoy being a part of an organization focused on excellence and will be a naturally collaborative individual who enjoys interacting with individuals at all levels. Additionally, he or she will be a strong team player with a proactive approach and the ability to take initiative with discretion and judgment.

　　Benefits

　　We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, well-being and support programs, statutory retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

　　By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

　　Our commitment to Diversity and Inclusion

　　Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

　　At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

　　Diversity Policy Statement

　　Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

　　Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

　　Authorization to work in the Employing Country

　　Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

　　Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　Authorization to work in the Employing Country

　　Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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