Overview

　　Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.

　　We have an opportunity for an entrepreneurial, proactive, Staff Product Designer to help uncover and validate customer needs and business viability to shape Mailchimp's CRM product.

　　You're a maker and not afraid to take on complex challenges that lead to paradigm shifting ideas. You thrive in ambiguity and are a great creative systems thinker. You're comfortable flexing your skills in a number of ways, working autonomously and/or leading teams through the design process.

　　Our ideal candidate is a product designer/strategist who is endlessly curious and not shy about challenging established views. Part researcher, part coach, passionate maker and strong storyteller, in this role you might be sketching wireframes for a new digital service one day, talking to customers in another country about how they're using crypto the next and later writing a mock press release describing a future state.

　　What you'll bring

　　10 years of experience in designing digital products and services, plus 3+ years of design strategy, research, or design leadership experience.Bachelor's or Master's degree in Design, HCI, Human Factors, Design Strategy, or equivalent relevant experience.Proven ability to lead explorations and innovate to provide novel and effective solutions to difficult problems.Ability to get deep customer empathy through observation, interview and research.Strong understanding of design needs and user centered design approach.Knowledge and experience in delivering product design deliverables such as design prototypes, documentation, design specs, assets (web and mobile), or similar.Willingness to dig-in and understand the data and to leverage creative thinking and problem-solving skills.Influential team player with a customer-back mindset.You demonstrate an entrepreneurial perspective in ideation and implementation.Strong business acumen and experience in managing multiple stakeholders and senior leadership expectations.Strong communication (written, verbal, and visual), influence, and persuasion skillsNon-traditional education or experience is welcomed. Your inventive mind is more important than your resume.

　　How you will lead

　　You will not just execute on vision, but help craft our vision, defining and driving the business strategy in partnership with all functions.Lead initiatives of significant scope, complexity while being a catalyst for changeActively participate in ideation, concept research with customers, development and design ideation.Deep understanding and balance of customer, business, and shareholders needs and cross-functional partnership, collaboration, and decision makingCommunicate design direction and intent with customer-backed and defensible principles and frameworks.Help coach teams in identifying and testing their critical hypotheses.Rapidly build and iterate on low and high-fidelity prototypes that conveys the design concept using the best and most appropriate tools and techniques.Exhibit thought leadership internally and externally. Write Press Releases and FAQs that help depict and convince others on the merits of ideas.