Company Overview

　　ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

　　ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

　　Principal, Product Strategy and Operations

Company Overview

ID.me is a software company which simplifies how people securely prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 111 million registered members, and ID.me is used by fourteen federal agencies, 36 agencies in 31 states and over 500 private and nonprofit organizations for secure identity proofing and verification.

　　The COVID-19 pandemic accelerated digital migration for many critical services. Those services require a trusted identity to safeguard against fraud and help ensure people are who they claim to be. With ID.me, login and identity credentials move with people, which can reduce the time and frustration of having to verify at multiple sites and set up multiple passwords.

　　ID.me is a Saas credential service provider compliant with federal standards for digital identity verification. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand access and inclusion for all people. The company offers multiple pathways to verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

Role Overview

　　ID.me is seeking a results-driven Principal, Product Strategy and Operations, to join our fast-paced growing Product team. Reporting into Product Operations this role will lead projecting the value derived from the Wallet Product roadmap as well as overall product performance. In order to be successful in these objectives, the role will act as in coordination with FP&A, Product, Data Team, and other functional teams to measure and track the financial benefits associated with Product changes. The ideal candidate will be able to apply modeling to ambiguous situations, have great  attention to detail, and will enjoy rolling up their sleeves and being part of an innovative culture where they can make something better everyday. 

Responsibilities:

　　Partnering on and recommending product strategies based on internal business analytics, operational insights, and market trends

　　Creating and maintaining a holistic operational and financial model of existing and future state product flow(s) which is directly tied to the P&L in coordination with FP&A 

　　Modeling the financial and operational impact of specific product and component vendor changes within the Product in coordination with Product Managers and other relevant functions including Procurement.

　　Conducting research on market trends and internal business analytics to incorporate into projections and recommendations

　　Setting up dashboards and KPIs for tracking the operational and financial impact of Product changes in coordination with the Data & Analytics Team

　　Projecting unit economics based on activity-based costing for various product flows in concert with FP&A and linking to pricing strategy for new and existing products   

　　Assisting the SVP of Product, Wallet with prioritization of Product roadmap items based on financial and operational impact modeling   

Ideal Qualifications (The qualifications below are ideal, but not all are required.  We encourage candidates to apply if they satisfy some, but not all of the qualifications).

　　5+ years of experience at a top Management Consulting firm developing operational models for specific product / process flows (especially for SaaS / technology companies)   

　　Excellent Microsoft Excel financial and operational modeling skills 

　　Experience with Tableau and / or Looker for data visualization 

　　Ability to add modeling structure to areas of ambiguity and tie financial outcomes to process changes  

　　Ability to analyze unit economics to make pricing decisions

　　Ability to use various query languages to pull, organize, and synthesize large data sets 

　　Ability to multi-task and work independently in a dynamic, fast-paced environment  

　　Strong project management skills / ability to scope large projects and drive them to completion  

　　Track record of working cross-functionally to socialize changes, collect feedback, and perform change management to drive process and product improvements 

　　#LI-REMOTE

　　#LI-RM3

　　The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are available depending on the role.

　　ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

　　The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

　　Pay Range

　　$205,000—$236,400 USD

　　ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

　　Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

　　ID.me participates in E-Verify.