We are seeking a talented Principal IT BI Engineer in the San Francisco Bay Area. Reporting to the Sr. Manager - GTM Analytics. The right candidate has strong communication skills, passion for solving business problems with data, domain knowledge in Sales & Marketing and empathy, curiosity and desire to improve and constantly learn; has hand-on experience in Tableau, SQL & Snowflake. Proven track record of driving best practices and processes, creating actionable analytics & visualizations.
This individual will: a) Design and build performant data visualizations primarily for Customer Support & Customer Success, Sales, and Marketing departments but can also extend for Finance, HR & Services. They'll be the data evangelist for these business domain driving adoption of data & analytics across business teams, building data stories and make a major shift on how Enterprise decisions are made using data.
They will work independently and a) Partner with a global team of PMs, Business Analysts, IT/ETL engineers (onsite and offshore); b) Synthesize business meetings into clear requirements, define KPI and metrics, prioritize requirements and create roadmaps with business and mentor the team to create best in class analytics.
In this role you will...
Evangelize the data requirements in multiple business functions.Partner with Business stakeholders in Sales, Marketing, Revenue Operations, Customer Success & Support to understand, analyze, prioritize and deliver their data and reporting needs.Create state of the art dashboards that drive business actions.Hands-on analysis of business data using SQL or other tools, building tableau visualizations and communicating the analysis in an impactful manner to the business teams and executives.Write complex SQLs to analyze cross functional business data sets to find answers to business questions, test the data quality.Troubleshoot data and reporting issues and solve it with sense of high urgency.Understand the data from the source systems and be able to transform it into data-marts in Snowflake using complex SQL transformation.Clearly communicate progress, dependencies, risks, issues, key metrics to business and IT leadership.Review work from peers and mentor junior team membersTrain business teams on how to self-service using Enterprise data platform.
You have what it takes if you have...
Excellent Communication Skills & ability to collaborate across multiple business and IT teams and mentor other engineers on the teamStrong knowledge of business workflows and data in Sales, Marketing, Customer Support and customer success domain.10+ years of experience in data analysis using complex SQL & Tableau with a great eye on UI/UX of reports and dashboards.2-3 years of Hands-on experience in using Snowflake.Strong understanding of data warehouse conceptsStrong troubleshooting skills - identifying and fixing data issues and anomaliesKnowledge of Enterprise Business Applications - Marketo, Salesforce products (Sales Cloud, Service Cloud, Community Cloud, CPQ), Gainsight.Bachelor's in computer science/MBA degree
Extra dose of awesome if you have...
Strong Knowledge of CRM lead, campaigns, quotes and opportunitiesTableau Desktop Certified ProfessionalHands-on dbt experienceData Science and Advanced analytics experience using Python, R