Role - Principal Consultant

　　Technology - Infrastructure Service Management

　　Location - Stuttgart, Germany

　　Compensation - Competitive (including bonus)

　　Job Description

　　Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

　　At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

　　Your role

　　In the role of a Principal Consultant, you will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables. As a thought leader in your domain, you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives, client training, in-house capability building. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

　　Required

　　• IT Infrastructure Service Management experience and associated service models

　　• Experience in CMMI based process improvement models, experience delivering Lean/Six sigma projects.

　　• Practitioner level understanding of ITIL and working knowledge of service management platforms.

　　• Experience working with and influencing various levels of management, building relationships and influence across teams.

　　• Ability to lead, make decisions, problem solve and work within and with other teams (including partners) to deliver outcomes

　　• Demonstrate a resilient approach to working, asking tough questions to identify root cause.

　　• Ability to work in a fast-paced environment that shows flexibility, resiliency, self-awareness, and ability to support other team members.

　　• Working knowledge of EUC operations including Remote support and Deskside support

　　• Experience in Stakeholder management and Conflict resolution

　　• Strong verbal and written skills, and ability to convey complex information in a way that others can readily follow.

　　• Awareness of Service Management, Project and Portfolio management tools and platforms (Service Now etc.)

　　• Knowledge of agile methodologies

　　• Ability to identify and instill industry best practices.

　　• Proven Customer Service skills

　　Preferred

　　• Stakeholder management

　　• People management

　　Personal

　　Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

　　• High analytical skills

　　• A high degree of initiative and flexibility

　　• High customer orientation

　　• High quality awareness

　　• Excellent verbal and written communication skills

　　About Infosys

　　Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

　　Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

　　All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.