Eaton's Corporate Sector division is currently seeking a Pre-sales Application Specialist.

　　What you'll do:

　　Job Summary

　　The Presales Application Specialist role acts as a technical resource for D-IT's channel partners and end users by providing product specifications and product application troubleshooting from the Tripplite.com website via chat, email, and phone call. The specialist will also be responsible for routing requests to the appropriate internal D-IT department when necessary

　　Job Responsibilities

　　A.Presales phone, chat, and email support for both internal & external D-IT customers

　　B. Lead qualification and accurate data entry into salesforce.com

　　C. Identify customer requirements, recognize pain points, and provide builds of material based off customer expectations

　　D. Be a technical resource for D-IT products and their application which includes power quality, racks, cooling, and cables & connectivity product lines"

　　Qualifications:

　　Education level required

　　Degree in Business Administration/Marketing/Commerce or similar

　　Years and area of experience required

　　• Minimum 2 years prior technical marketing or sales experience preferred

　　• Call center experience preferred

　　• Fully bilungual

　　• Experience using SalesForce or other CRM preferred

　　• Knowledge of the IT market preferred

　　• Knowledge of power protection, backup power and the Power Quality market

　　Skills:

　　Technical knowledge

　　• Demonstrated ability to effectively interface with internal and external customers in a fast-paced environment

　　• Proven interpersonal skills and excellent telephone etiquette

　　• Establish a broad knowledge base of D-IT products/services and various other Eaton - products to facilitate lead qualification/routing

　　• Team player that actively contributes to the group's success

　　• Excellent written and oral communication skills in addition to strong organizational skills

　　• Proven multi-tasking skills, with the ability to effectively prioritize and balance workload

　　• Proven self-starter that can independently drive deliverables forward to success

　　• Shows potential to be promoted to higher-level role

　　• Computer skills with Excel, Word, PowerPoint, Outlook (email), and Internet

　　Soft skills

　　• Drive for results

　　• Makes Decisions & Solves Problems

　　• Demonstrates a Collaborative Style

　　• Promotes and Champions Change

　　• Business Acumen

　　• Pursues personal development

　　• Strong work ethic, flexibility, and a desire to actively contribute to the group's success

　　• Ability to prioritize multiple tasks

　　• Team player

　　We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.