Home
/
Bussiness Operations
/
Policy & Process Analyst
Policy & Process Analyst-March 2024
Mar 18, 2025
ABOUT HEALTHFIRST
As New York’s largest not-for-profit health insurer, Healthfirst offers high-quality, market-leading products to nearly 1.8 million members.
1,001 - 5,000 employees
Healthcare, Insurance
VIEW COMPANY PROFILE >>
About Policy & Process Analyst

  The Policy and Process Analyst designs and develops end-to-end process maps, standard operating procedures and business policy documents in consultation with subject matter experts, business leadership and legal/regulatory resources. Responsible for creating clear, understandable documentation that translates complicated processes into coherent, step-by-step explanation for a target audience. The Analyst is responsible for developing, maintaining, and updating Operations policies and procedures, process maps, workflows, and job aids that improve performance, drive adherence, improve quality and reduce risk.

  Duties & Responsibilities:

  Writing, formatting, editing, and validating various technical documents.Ensuring all documentation uses standard templates.Interpret Technical Data - Analyzes and interprets technical data to determine relevant material for publication by collaborating with subject matter experts.Identifying and maintaining proper version control for all documents.Facilitates discussions/meetings to support business process planning (i.e. current state process mapping, future state process design, root cause analysis, etc.)Works with stakeholders and key staff across departments and at all levels to document current and future state workflows, incorporating regulatory requirements, quality, and efficiency within design.Responsible for process definition, modeling, analysis and improvement across multiple operational areas.Translate recorded working sessions, side chair observations and workgroup discussions into step by step documentation.Use critical-thinking skills to reach objective conclusions and independent decision making.Influences the delivery and change management of systems through knowledge of existing business processes and future state system effect on processes.Develops and maintains an inventory of business processes within department standards, in accordance with business decisions, technology changes and annual audits.Provides process leadership to one or more business areas at all levels of the organization.Analyzes processes for efficiency and effectiveness; provides solutions for minimizing complexity and waste, based on thorough analysis.Responsible for appreciating and understanding end to end processes to ensure that sub optimization of the whole doesn't occur during process improvements in their area.Assists with change management during process improvements.Contributes to the development of operations training curriculum.Breaks down walls and finds the root cause of process inefficiency.Manage approval cycles and business owner signoffs.Develops documentation with little supervision and rework.

  Minimum Qualifications:

  High School diploma or GED equivalent from an accredited institution.Proficiency in Microsoft Office programs including Outlook, Word, Excel, PowerPoint.Previous work experience interpreting business process and standard operating procedures; developing procedural documentation, process maps; and leading/facilitating workshops, focus groups and discussions.Demonstrated business process reengineering skills.Experience analyzing business processes, workflows and business requirements documentation.Experience with Visio where you have reviewed or created flow charts Experience with SharePoint or other similar document sharing platformsExperience gaining alignment for support and collaborating with different teams at varying levels for follow up

  Preferred Qualifications:

  1+ year(s) of Business Process Analysis and documentation.Bachelor's degree from an accredited institution, preferred focus study area in Education, healthcare Administration, Business Administration or relatable field.Proven ability to build and facilitate relationships at all levels of the organization.Superior communication skills, both written and oral. Ability to multi-task.Ability to master or become a product expert quickly.Experience in business process optimization with deep experience in two or more areas of Healthcare/Health Plan customer service, enrollment, billing and/or claims processing.Experience with Six Sigma project management philosophies a plus.

  Compliance & Regulatory Responsibilities: N/A

  License/Certification: NA

  WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

  If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

  EEO Law Poster and Supplement

  All hiring and recruitment at Healthfirst is transacted with a valid "@healthfirst.org" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

  Hiring Range:

  Greater New York City Area (NY, NJ, CT residents): $67,200 - $97,155All Other Locations (within approved locations): $59,800 - $88,910

  As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

  In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

  The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Sales Representative - San Francisco - Sustainability Solutions
Why join Stryker? We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryk
Operations Consultant
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Logistics Distribution and Transportation Senior Associate
Overview In Transport planning this role is responsible for Managing transport performance and benchmarks, manage continuous improvement program, support sourcing, inbound transportation, outbound pr
Global M&C Operations Senior Coordinator
WHAT YOU'LL DO Our ambition is to transform the Marketing and Communication (M&C) function - making it a truly metric driven function that enhances BCG's performance. As a critical member of the
e-Commerce Department Lead
Company Name:Quality Food Centers Position Type:Employee FLSA Status:Non-Exempt Minimum Pay Range:15.99 Maximum Pay Range:22.65 Position Summary: Assist the Store e-Commerce Supervisor in managing th
e-Commerce Department Lead
Company Name: Kroger Stores Position Type: Employee FLSA Status: Non-Exempt Position Summary Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce departm
Target Security Specialist
ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to he
Contract Management Trainee
WHAT YOU'LL DO You will be operating in the Financial Planning and Controlling Team and will take part into the whole handling and completion of the contract management database. You will also suppor
Content SEO Sr. Analyst
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Det
SUPPLY CHAIN SUPPORT
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Supply Chain
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved