Job Family: Customer Services

Req ID: 447789

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Experience:

Preferably have around 7-10 years of ALM / Polarion Support experience with minimum 2 years supporting a customer production instance.

Engineering degree or equivalent experience from a reputed university

English proficiency and the ability to produce clear documents are required. Outstanding analytical, communication, and organizational abilities

Ability to communicate complex technical concepts clearly and effectively

Contributes to process improvement in Application support and maintenance, providing feedback on the use of processes, systems, and tools in real world situations

Focusses on mentoring others to improve technical delivery support across the business, proactively sharing knowledge to transfer expertise

Understands common software development principles and lifecycle

Ability to quickly adapt to a changing environment

Roles and Responsibilities:

Tackle Customer tickets on the application

Apply patches on Test, UAT and Production Server

Document root cause analysis of issues

Communicate with users on issues

Co-ordinate with Internal team.

Provide workarounds to issues

Work in shifts to support 24x7 customers

Willing to work on call basis during any holidays.

Develop Knowledge Management database for solved issues

Mandatory Skills:

Polarion installation Configuration

Preferably possess Siemens ALM Polarion solution skills to do Polarion installation in clustered environment, configuration, and troubleshooting.

ALM/Polarion triaging with strong analytical, systematic problem solving and troubleshooting skills.

Working experience with web applications, client-server architecture

Strong analytical and trouble shooting skills

Has a systematic way to solve problems

Should be able to perform root cause analysis and arrive at the right solution

Excellent verbal and written communication skills

We require a Good Team player, learning attitude - willing to learn new things

We need a candidate with Basic Linux and Windows Operating System knowledge

Good to Have Skills:

Ability to automate some of the tasks

Scripting knowledge would be useful

Polarion implementation / customization experience

DBA knowledge on PostgreSQL

Knowledge of cloud-based hosting Knowledge of AWS

Good understanding knowledge of ALM processes

Working experience with ALM or Requirements Management or Test Management applications

Experience / knowledge with Apache Lucene

Technical competence required in Polarion ALM is helpful, however experience with competitive solutions such as Jira, IBM Rational Doors etc. (may be considered)

Working experience with Git / SVN.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Transform the everyday

#LI-PLM

#LI-Hybrid