Our Opportunity:

　　Chewy is currently recruiting for a Outbound Escalation Specialist for our Pharmacy Fulfillment Center in Dallas, TX.

　　This person will be someone who enjoys a fast-paced environment and problem solving.  As a Chewtopian you will get to work side by side with smart, passionate, and highly motivated entrepreneurs and will be actively involved in many aspects of building the business. We are looking for someone who has the personality, passion, excitement and drive to succeed! 

　　What You'll do: 

　　Serve as liaison between the warehouse and Pharmacists working on OB exception issues including walk-throughs, item checks, warehouse packaging complaints  Resolve issues through a ticketing system in a timely manner so that customer impact is prevented or minimized  Analyze issues related to the OB exceptions and drive process improvement to reduce defects going forward  Partner with the Inventory Control Department to improve inventory accuracy and customer experience  Collaborate with OB leaders to communicate issues where communication and feedback is needed for the team  Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness  Responsible for achieving all operational goals  Ability to develop and share best practices and documented processes across the shifts and network  Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience  What You'll Need: 

　　1-3 years prior experience in an Inventory Control role or a warehouse problem solving position  CPhT licensed Pharmacy Technician in the state of Texas. Ability to prioritize competing priorities with tight deadlines  Strong quantitative and analytical skills required  Excitement for working in a start-up environment with high level of ambiguity and change  Metrics driven mindset  Customer service obsession, with willingness to do whatever it takes to satisfy customer needs  Effective communicator for team members, cross-functional teams and executive leadership  Proven ability to quickly adapt and drive the right results using data  Highest levels of integrity and ethics  Must be flexible to work weekends and/or nightshifts  Strong working knowledge of Microsoft Word, Excel and Powerpoint  Must be able to lift 25 pounds with or without reasonable accommodation  Ability to work in both a team environment as well as independently, sometimes in ambiguous situations.  Able to handle a fast-paced, changing environment workplace  Ability to stand/walk up to 10 hours per day   

　　Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

　　If you have a question regarding your application, please contact [email protected].

　　To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.