Home
/
Comprehensive
/
Personal Banker
Personal Banker-March 2024
Mount Joy
Mar 18, 2025
ABOUT PNC
For more than 160 years, we have been committed to supporting our customers, communities, employees and shareholders. At PNC, we are proud of our longstanding history of building strong communities th
10,000+ employees
Financial Services
VIEW COMPANY PROFILE >>
About Personal Banker

  Position Overview

  At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Sales and Service Associate I, you will strengthen customer relationships with a defined sales process. You will spend most of your time as a personal banker, engaging customers in sales conversations in order to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in Mount Joy, PA at the Mount Joy branch.

  Job Description

  Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.

  Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.

  Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

  Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.

  Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

  PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

  Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

  To learn more about this opportunity, please watch this video (https://content.pncmc.com/live/pnc/aboutus/recruiting/videos/OC_BranchBankerRecruitment%20MASTER_UPDATED%20MARCH2022.mp4) .

  Competencies

  Banking Products – Knowledge of and ability to provide products and services available through the retail banking branch.

  Digital Awareness – Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.

  Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

  Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

  Matrix Management – Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.

  Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

  Prospecting. – Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact.

  Retail Lending – Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures and ensure compliance with local and company policies.

  Selling. – Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.

  Understanding Customer Needs – Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.

  Work Experience

  Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

  Education

  No Degree

  Additional Job Description

  Benefits

  PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

  Disability Accommodations Statement:

  If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

  At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

  Equal Employment Opportunity (EEO):

  PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

  California Residents

  Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
CBA Maint. Control Coordinator/CBAMA009947
This Position is for a CBA Maintenance Control Coordinator - T-45 Program with a company located in Meridian. Job Summary: CBA Maintenance Control Coordinator performs administrative duties using com
Crew Member
Crew Member: NOTE: This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, n
Software Quality Assurance Manager , Energy - New Initiatives
Amazon has co-founded and signed The Climate Pledge, a commitment to reach net zero carbon by 2040. As a team, we leverage cutting edge machine learning, sensors, smart home devices, cloud services,
Senior Quality Assurance Engineer - Prime Video, Playback Testing Solutions
Prime Video is disrupting the traditional television and movie industry with a massive library of high-quality media and reliable digital delivery. Our services are engineered for high availability,
Senior Data Integrations Analyst
Overview JOB TITLE: Senior Data Integrations Analyst JOB LOCATION: Reston, Virginia 20191 REQUIRED TRAVEL: None HOURS: Full-time REPORTS TO: Lead Data Integrations Analyst JOB DUTIES: Responsible for
OTR Driver Class-A Teams
Immediate Openings for Team Drivers Ewing Township, NJ Each Driver Earns $85-100,000 per Year We are seeking Class A CDL teams to join our team here at IBI Security Transport. Our focus is on providi
Travel LTC job in Spokane, WA - Make $1066 - $1291/week (Job #2350526)
Aya Healthcare has an immediate opening for the following position: LTC CNA / Nurse Assistant in Spokane, WA.We'll work with you to build the healthcare career of your dreams. Whether you want a job
Landscape Laborer II
6 positions with Landscapes Unlimited, LLC - Basalt, CO and surroundingareas in the same MSA. Temp. Full Time (04/01/2024 to 06/15/2024).Performs various golf course renovation tasks including preppi
Key Account Rep
Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods. Formed from leading bakery companies, its innovative food portfolio includes breads, art
Writer/Producer, CBS Chicago (WBBM)
Are you ready to immerse yourself in the dynamic world of news media, spearheading the captivating narrative of CBS Chicago across various platforms? We're on the lookout for a phenomenal and creativ
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved