Home
/
Media PR and Communications
/
People Connect Associate
People Connect Associate-March 2024
Alajuela
Mar 16, 2025
ABOUT MOODY'S
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions, and insights help decision-makers identify opportunities and m
10,000+ employees
Financial Services
VIEW COMPANY PROFILE >>
About People Connect Associate

  Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

  Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

  At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

  The Role / Summary:

  The People Services & Solutions Americas Hub Associate provides seamless customer experience for Moody's employees within the Americas. The Americas Hub Associate serves as the initial owner and resolution provider for basic employee inquiries raised through ServiceNow. Reporting to the People Connect Manager, this role will work to meet all expected service level agreements, track and analyze cases and data analytics tied to process, and provide thoughtful and informative responses to employees while supporting across all HR lifecycle processes.

  Responsibilities:

  Leverage knowledgebase to provide consistent and attentive customer service to Moody's employees

  Receive inbound inquires via multiple channels (web, chat, ServiceNow queue), verifying the needs of employees and assisting in resolution

  Provide guidance to employees on basic inquires across all areas of the employee lifecycle, tracking all cases through ServiceNow, in a timely and thoughtful manner

  Consult with transaction requesters to ensure details are verified and all appropriate approvals have been received, where applicable

  Direct employees to the appropriate resources when needed

  Escalate cases after reviewing against team guidelines, if further assistance is determined

  Collect, compile, and analyze HR data, metrics, and statistics

  Support prioritized employee cases when raised within the time zone

  Review data and trouble shoot process and inquiry resolutions to improve quality, efficiency and employee experience

  Act as an inclusive, employee centric, and support champion team member that embodies and reflects Moody's culture throughout workstream

  Support operational work across the Moody's People Team to drive efficient and consistent processes

  Remain informed with current and innovative People practices, improving effectiveness of HR processes

  Process, verify and maintain documentation relating to exit workforce and other aspects of the employee life cycle

  Follow defined case management procedures during the processing of employee cases while maintaining confidentiality

  Uphold Hub policies, procedures, and work instructions, including meeting operational standards and maintaining employee satisfaction

  Establish strong working relationships across operations global and regional teams to support technology and HR processes

  Perform other tasks as assigned by leadership team

  Qualifications:

  Bachelor's degree or equivalent

  1-2 Years Human Resources, Customer Service or data related field

  Strong oral, written and interpersonal communication skills in English (English required)

  Excellent customer service skills

  Passion for building effective HR processes and data analysis that deliver exceptional user experiences

  Understanding of end-to-end user experience for HR processes

  Ability to use existing procedures to solve routine or standard problems (problem solving skills)

  Business driven team-oriented demeanor (ability to work within a Team)

  Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new technologies when needed

  Sound judgement and discretion with sensitive information, escalating when appropriate

  Effective listening and growth mindset to service a diverse employee population

  Commitment to continual process improvement

  Preferred:

  Experience within SAP, SuccessFactors and ServiceNow

  Familiarity with customer service tools, system and methodologies

  Experience managing Shared Service Center operations tasks

  * Tri-lingual capability (English and Portuguese) preferred

  The Department / Team

  The People Team's mission is to power Moody's growth with exceptional talent developed through impactful insights, processes, and experiences in an inclusive community where people want to come and stay.

  Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

  Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

  For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

  Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Assignment Editor
Assignment Editor WJCL TV, the ABC affiliate in Savannah, Georgia has an opening for someone who wants to win each day in the role of Assignment Editor. You can capture the essence of what's happenin
Weekend Meteorologist Reporter
KTXS/KTXE is looking for a Weekend Meteorologist/Reporter to present the weather forecast for the weekend news and report 3 days a week. As our Weekend Meteorologist/Reporter you are responsible for
Agency Producer
As an insurance producer working for a Farmers agency owner, you can assist prospective and existing customers in your community with products and services they need. Compensation for this position i
Agency Producer
As an insurance producer working for a Farmers agency owner, you can assist prospective and existing customers in your community with products and services they need. Compensation for this position i
EPM OneStream Technical Consultant, Manager
A career in our Enterprise Performance Management practice, within Finance Consulting services, will provide the opportunity to work alongside CEOs, CFOs, controllers and treasurers to optimise the s
Senior Video Producer
Description Calling all creative video storytellers! Leidos needs your help tell the stories of a company that is using technology and innovation to help the world become safer, healthier, and more e
Newscast Director
WPEC is looking for a Director for our Newscast. Responsibilities: Use Ross Overdrive automation and iNews production software to direct any assigned newscast and productions Fill any production posi
Associate Producer, CNN News Central 1pm
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, the stuff dreams are made of, we're not jus
Associate Writer - CNN Politics
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, the stuff dreams are made of, we're not jus
Local News Anchor
WVTM-TV, the NBC affiliate in Birmingham, Alabama, is looking for a Local News Anchor who can authentically deliver news stories with comfort and command. You know how to tell stories visually and ca
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved