Overview

　　Ensures clients and their employees remain in compliant with guidelines from health benefit carriers.

　　Responsibilities

　　Researches and resolves product and service issues relative to the H&B suite of products from any internal/external clients. Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client and Paychex.Responsible for quality control audits of H&B processes and reporting results to the H&B supervisor and management team.Maintains an accurate recording of all internal and external communication.Updates and Maintains procedures and processes for the Agency.Exhibits comprehensive knowledge of Paychex Insurance Agency portfolio, corresponding systems, and internal/external processes to ensure client satisfaction.Develops enhancements to existing or new processes and procedures, while making the necessary recommendations to management.Maintains and manages positive and professional relations with Paychex clients, insurance carriers, and internal/external clients to ensure client satisfaction.Utilizes multiple software applications in conjunction with carrier and bureau websites in order to respond to all client inquiries.Continues to stay abreast of all changes pertaining to various internal product offerings, regulatory changes, policy changes, and insurance industry developments in support of client satisfaction.Participates in assigned projects or required training.Other duties as assigned.

　　Qualifications

　　Bachelor's Degree - Preferred3 years of experience in Customer service experience.3 years of experience in Health Benefits administration.Demonstrates customer service skills.