About the Role

　　12 is the number of countries in APAC supported by our People & Organization Service teams. Whether it's supporting the onboarding of a new-hire or personal growth or promotions, what we do allows our associates to deliver on their role and impact millions of patients. You will support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

　　Key Responsibilities:

　　• Responsible for the country payroll processes and ensure the accuracy and timeliness.To ensure that SLAs are consistently met and high customer satisfaction.

　　• Lead and support for the transition period of project implementation (eg. payroll vendor change, payroll migration project, etc)

　　• Lead/ Contribute to projects in scope for Payroll Team to standardize across the countries. Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation.

　　• Act as subject matter expert for Payroll processes and provide support for the transition period of project implementation (eg. payroll vendor change, payroll migration project, etc).

　　• Look after answering complex queries and transactions, which could not be solved by Hire-to-Retire team, as Tier 2.

　　• Deliver training to Payroll Specialist in order to increase their first contact resolution rate. Raise requests that cannot be resolved directly to the appropriate experts e.g Tier 3.

　　• Maintain and sustain the Knowledge Base and How2HR for countries in scope. To provide mentoring or training for onboarding purpose and perform other tasks as assigned by Line Manager.

　　Diversity & Inclusion / EEO

　　We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

　　Role Requirements

　　• Bachelor's degree in HR/other related field is preferred

　　• 3-4 years of working experience in SSC environment is a must

　　• Multiple country HR regulations knowledge is preferred

　　• In-depth HR/SAP system and process expertise in a given process scope

　　• Work experience in virtual/remote teams and international environment/team/global company preferred

　　• Excellent English spoken and written. Fluency in Japanese is a must (JLPT N1 is a must for non-native speakers)

　　• Previous experience with Japan payroll is preferred

　　Division

　　People & Organization

　　Business Unit

　　P&O People Services and Technology

　　Location

　　Japan

　　Site

　　Tokyo

　　Company / Legal Entity

　　Novartis Pharma K.K.

　　Alternative Location 1

　　Malaysia

　　Functional Area

　　Human Resources

　　Job Type

　　Full Time

　　Employment Type

　　Regular

　　Shift Work

　　No