University of KentuckyEqual Employment Opportunity/M/F/disability/protected veteran status.Posting Details Posting Details Job TitlePatient Relations Assistant/UKHCRequisition NumberRE42788Working TitlePRADepartment NameM3030:Cancer Clinic ServicesWork LocationLexington, KYGrade Level06Salary Range$16.20-24.82/hourType of PositionStaffPosition Time Status Full-TimeRequired EducationHSClick here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience3.5 yrsRequired License/Registration/CertificationNonePhysical RequirementsSitting at computer workstation for extended periods. Repetitive motion. Ability to lift <10lbs.ShiftMonday through Friday, Day Shift; varies between 8:00 am - 4:30 pmJob SummaryThe Patient Relations Assistant is a first-line customer service representative for the Head, Neck and Respiratory clinic within our Oncology service line.This position will be responsible for respectfully acknowledging, greeting patients, and answering phones according to established guidelines.Other duties include: proactively identify opportunities to provide a positive patient experience by anticipating patients’ needs (e.g., provide directions/way finding), monitor wait times for individual patients, use appropriate communication techniques such as “blameless apology” to manage patient wait time expectations.In addition, this position will resolve patient complaints in an empathetic and timely manner, collaborate with teammates and leadership to prevent and resolve service failure process problems, and ensure proficient patient registration.The Patient Relations Assistant also uses electronic tools to ensure patient insurance eligibility, recognizes and provides initial resolution of errors in computer system.Skills / Knowledge / AbilitiesThe ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceAssociate’s degree plus four or more years related experience preferred.Deadline to Apply01/23/2024University Community of InclusionThe University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all - identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen.Posting Specific QuestionsRequired fields are indicated with an asterisk ().1. * Please select the response that best represents your paid employment experience in a medical office, patient registration/scheduling, and/or office and clerical work. * None More than 0, up through 1 year* More than 1 year, up through 2 years* More than 2 years, up through 3 years* More than 3 years2. * Please indicate your paid, full time employment experience with healthcare appointment registration and scheduling. * None* More than 0, up through 1 year* More than 1 year, up through 3 years* More than 3 years, up through 5 years* More than 5 years3. * Please choose the answer that best describes your years of paid, full-time employment experience with patient health insurance. * None* More than 0, up through 1 year* More than 1 year, up through 3 years* More than 3 years, up through 5 years* More than 5 years4. * Please describe your experience providing customer service in a fast paced work environment. (Open Ended Question)5. * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork? * Yes* No6. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience. (Open Ended Question)7. * Where did you first see this position advertised other than on UK's online employment system? * HigherEdJobs.com* Diverseeducation.com (Diverse Issues in Higher Education)* HERCjobs.org (Higher Education Recruitment Consortium) * InsightIntoDiversity.com * Latinosinhighered.com * HospitalCareers.com * Indeed.com * LinkedIn.com * Institute for Diversity in Health Management * A Colleague, Friend and/or Family Member * None of the AboveApplicant DocumentsRequired Documents1. ResumeOptional Documents1. Cover Letter Apply Here: https://www.click2apply.net/DKRz7WTg6yxMBi7ZNiqqNkPI235561968