Imagine how your ideas and expertise can change a patient's life. Our Quality teams help shape the development of groundbreaking technologies to ensure each stage of our innovation process is held to the highest standards of integrity and safety. You'll bring your passion for problem solving and partner with various teams to influence decision-making for a product's entire lifecycle. Your work will involve you optimizing product development to impact patients around the world with pioneering technology.

　　The Patient Registry Representative will provide clerical and administrative support related to the processing of patient information for the Implant Patient Registry Department.

　　How you will make an impact:

　　Gather and verify patient data and perform data entry in accordance with FDA regulations for implantable medical devices. In addition, you will be responsible for printing and mailing out of Implant Patient ID cards.Review and evaluate complex patient and event information received, may gather additional data to determine if event should be forward to the Complaint Department.Provide professional customer service to external customers including hospital staff, doctor's offices and patients via phone, email or mail, in order to proactively obtain information and answer questions.Perform peer auditing of IPR (Implant Patient Registry) data.Assist with projects and identify potential improvement opportunities to optimize process for Supervisor review.Determine if the information received must be forwarded to the Complaint Department; including minimal follow-up investigations with customers to determine if events qualify as a complaint. You will regularly work with Complaints Department staff and other Edwards personnel.Ensure compliance with internal procedures and maintain internal record keeping per Edwards guidelines.Proactively identify opportunities for process improvement, including developing and proposing solutions, including new processes and software. Additionally, you will support management with reporting, metrics, audits.Respond and answer more complex patient registry questions.Provide coaching and guidance to lower-level employees.Assist in coordination of daily work, vendor communications, interactions, and activities in absence of Supervisor.

　　What you'll need (Required):

　　Associate degree.Minimum of 2 years of data entry and administrative experience.

　　What else we look for (Preferred):

　　Medical device industry experience.Knowledge of medical terminology.Experience using Microsoft Windows application, including Word, Excel, PowerPoint, and etc.Ability to type 55 wpm.Good communication skills (both oral and written) and customer service skills.Excellent analytical and organizational skills.Must have good decision-making skills; independent initiative; and be a self-starter.Ability to function well under pressure and balance day-to-day requirements.

　　Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

　　For California, the base pay range for this position is $40,000 to $54,000 (highly experienced).

　　The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).

　　Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

　　COVID Vaccination Requirement

　　Edwards is committed to complying with the requirements and guidance from our government authorities and to protecting our vulnerable patients and the healthcare providers who are treating them around the world. As such, all Healthcare Interacting positions require COVID-19 vaccination, which includes anyone who directly interfaces with patients and those who interact with healthcare providers as part of their role. If hired, as a condition of employment, you will be required to submit proof that you have been fully vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in countries where it is prohibited by law to impose vaccination. In countries where vaccines are less available, or other requirements exist, we may institute alternate measures that optimize patient safety and healthcare provider safety, which may include regular COVID testing or specific masking requirements.