About the Role

　　Location: Tempe, Arizona

　　This position will be located at the Tempe, Arizona site and will not have the ability to be located remotely. This position will require travel as defined by the business.

　　Please note that this role would not provide relocation and only local candidates will be considered.

　　SCHEDULE:

　　8:00 a.m. to 5:00 p.m. MST

　　• Must be flexible on schedule and hours

　　• Overtime may be required from time to time

　　• Must be willing to work weekends if required to meet company demands

　　About this role:

　　By 2023, Novartis Patient Support (NPS) is projected to support over 1.4 Million patients and impact nearly $4B of Novartis's US Pharma revenue. NPS provides mission critical support to Novartis brands by helping patients prescribed Novartis products with assistance to address any access challenges and get on medications needed to improve their health.

　　We have an incredible opportunity to formulate exciting new partnerships to deliver transformative patient services as we continue to build out our Patient Support Center (PSC). The NPS team is uniquely positioned to help support our goal of providing appropriate medications to twice as many patients twice as fast.

　　The PSC Team will support all franchises by providing omni-channel customer support and patient access. By leveraging workforce management, technology, and through staff retention and engagement, it will ensure strong appropriate alignment with NPS goals. The team is committed to helping customers by improving delivery of medication access information.

　　• If you are customer obsessed.

　　• If you are energized by leading teams of people through change.

　　• If you are motivated by measured outcomes.

　　You should consider joining the Novartis NPS Patient Support Center.

　　The Patient Navigator provides education and reimbursement/case management support for healthcare providers and patients. From Intake to Outcome, Novartis Patient Support Patient Navigators are dedicated to supporting healthcare providers and patients throughout the reimbursement journey by providing ongoing education, support, solutions, and dedicated resources to help limit barriers that may hinder appropriate patient outcomes.

　　Under the general supervision of the Team Manager, the Patient Navigator is responsible for customer service, support, education, outreach, and case management. The Patient Navigator will work interactively with internal teams, patients, healthcare providers, pharmacies, and payers. The Patient Navigator team will also support various reimbursement and patient assistance functions. The Patient Navigator will respond to all patient and customer/provider account inquiries.

　　This position does not involve the practice of nursing, provide clinical advice or counseling for the patient. Documents all interactions with the Novartis Patient Support Center are in compliance with HIPAA regulations.

　　Role Responsibilities:

　　• Works as a patient advocate, demonstrates compassion and coordinates access to therapies, conducts appropriate follow up and facilitates access to appropriate support services

　　• Collects and review all patient information, to the degree authorized by the SOP of the program

　　• Validates completeness of all required information and provides assistance to provider and/or patient

　　• Provides guidance to physician office staff and patients on how to complete and submit all necessary program applications in a timely manner

　　• Provides exceptional customer service to internal and external customers; responds and resolves customer requests in a timely and accurate manner; escalates complaints accordingly

　　• Participate in ongoing training with Patient Navigator team on new and/or updated Program information, i.e. work instructions, call guides, disease area, product specific content, Patient Navigator overall role and responsibilities as well as brand, call cadences, and compliance training

　　Diversity & Inclusion / EEO

　　We are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

　　Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please let us know the nature of your request, your contact information and the job requisition number in your message:

　　Novartis: e-mail [email protected] or call +1 (877)395-2339Sandoz: e-mail [email protected] or call: +1-609-422-4098

　　Role Requirements

　　EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

　　• Bachelor's degree Required

　　• Previous 5+ years of experience in a specialty pharmacy, medical insurance, reimbursement hub experience, physician's office, healthcare setting, and/or insurance background preferred

　　• 3+ years of experience working with Complex Specialty products in a pharmaceutical/healthcare setting required (such as Biologics, Medical Devices, Oncology, Transplant, Infusion, Rare Disease, etc.)

　　• Clinical Background/Experience

　　• Knowledge of HIPAA regulations

　　• Knowledge of pharmacy benefits, and medical benefits

　　• Global understanding of commercial and government payers preferred

　　• Ability and initiative to work independently or as a team member

　　Preferred Experience

　　Nursing Degree (RN, NP, PA) preferred

　　oOncology/Rare Disease

　　oTelemedicine/Contact Center/Patient Support

　　oRisk Evaluation and Mitigation Strategy (REMS)

　　oCRM experience

　　Why Novartis?

　　766 million lives were touched by Novartis medicines in 2021, and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives.

　　We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

　　We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

　　Imagine what you could do here at Novartis!

　　Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

　　Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

　　The pay range for this position at commencement of employment is expected to be between $80,000 and $120,000 a year; however, while salary ranges are effective from 1/1/23 through 12/31/23, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

　　Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

　　Division

　　US

　　Business Unit

　　Novartis Patient Support

　　Location

　　USA

　　Site

　　Tempe, AZ

　　Company / Legal Entity

　　Novartis Pharmaceuticals

　　Functional Area

　　Market Access

　　Job Type

　　Full Time

　　Employment Type

　　Regular

　　Shift Work

　　No