Home
/
Customer Service
/
Patient Financial Services Rep TOCA at Banner Health Scottsdale
Patient Financial Services Rep TOCA at Banner Health Scottsdale-March 2024
Scottsdale
Mar 16, 2025
ABOUT BANNER HEALTH
Banner Health is one of the largest nonprofit healthcare systems in the country.
10,000+ employees
Healthcare
VIEW COMPANY PROFILE >>
About Patient Financial Services Rep TOCA at Banner Health Scottsdale

  Primary City/State:

  Scottsdale, Arizona

  Department Name:

  Support Services-Clinic

  Work Shift:

  Day

  Job Category:

  Revenue Cycle

  Find your path in health care. We want to change the lives of those in our care - and the people who choose to take on this challenge. If you're ready to change lives, we want to hear from you.

  As a Patient Financial Services Rep with Banner's Adult Orthopedic and Podiatry Clinic you will be responsible for checking in and out patients, scheduling patients. Collecting monies owed, running eligibility and benefits to determine amounts due. Soft Skills: Characteristics sought based on team culture or work environment expectations. Communication, Teamwork, Problem solving, work ethic, attention to detail, adaptability, interpersonal skills

  Location: 9377 E. Bell Rd., Suite 231 Scottsdale, AZ 85260

  Clinic Hours: Mon-Fri 8:30am-5pm

  POSITION SUMMARY

  This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

  CORE FUNCTIONS

  1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.

  2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations

  3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.

  4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.

  5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.

  6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.

  7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.

  8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.

  9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

  MINIMUM QUALIFICATIONS

  High school diploma/GED or equivalent working knowledge.

  Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.

  Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

  Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

  Employees working at BUMG- Arcadia must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

  Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

  PREFERRED QUALIFICATIONS

  Work experience with the Company's systems and processes is preferred. Previous cash collections experience is preferred.

  Additional related education and/or experience preferred

  EOE/Female/Minority/Disability/Veterans

  Our organization supports a drug-free work environment.

  Privacy Policy

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Seasonal Customer Support Tax Expert - Remote
Overview Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's
Product Support Advisor
Company: US0068 Sysco Grand Rapids, LLC Zip Code: 49512 Minimum Level of Education: Bachelor's Degree Minimum Years of Experience: 3 Years Employment Type: Full Time Travel Percentage: COMPENSATION I
Client Care Analyst
Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities a
Chargé de relation clients bilingue / Bilingual Customer Service Representative (REMOTE)
Job Description Summary En tant que chargé de la relation clients, vous agirez comme principal point de contact pour les clients internes et externes et gérerez le processus de commandes entrantes à
Customer Service Representative- Salt Lake City, UT
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time t
Member Service Representative (Part-Time) - Hybla Valley-Alexandria
Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate I
Internship - Support Specialist
Company Overview: Labcorp is a global leader of innovative and comprehensive laboratory services that helps doctors, hospitals, pharmaceutical companies, researchers and patients make clear and confi
Sales Support Representative
Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team,
Financial Center Client Service Representative
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Seasonal Customer Support Tax Expert - CPA, EA or JD - Remote
Overview Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved