3201 S 323rd St,Federal Way,Washington,98001-5023,United States of AmericaWould you like to work for a company with Core Values such as TEAM and FUN? Do you want your work to make a difference? Are you looking to build your career in healthcare? Then, join our growing team, which offers abundant opportunities to develop your professional and personal skills, advance your career, and positively impact our patients' lives.DaVita is hiring a Team Lead for our Medicare Patient Account team within Revenue Operations-one who excels in passion for high complexity problem solving, people development, and high level analytics and reporting. Successful individuals in this role are highly ambitious, results-driven, and strong in root cause analysis. This position requires a high level of attention to detail, critical thinking, and the ability to work well as part of a fast-paced team. In addition, the ideal candidate has a high level of multitasking abilities, strong mathematical and analytical skills, and is driven by moving metrics and implementing efficiencies to achieve success.Team Leads in this role will research and resolves high complexity collection account balances according to DaVita policies and procedures and compliance with federal and state billing regulations. This position also provides ongoing training and guidance for Specialist Patient Account teammates, and performs data trending analysis, quality assurance reviews and review of key metrics.Essential Duties & Responsibilities:The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive:Review, weekly and monthly key metrics to identify trends or areas of focus; work with leadership to develop, document, and implement action plans to address issuesIdentify payer trends and or root cause of billing or claim exceptions; take appropriate steps to resolve and/or escalate issues to minimize bad debtIdentify and interpret policies related to exceptionsDetermine and apply appropriate business action in absence of policies or in cases of ambiguityEscalate issues as needed; provide recommendationsAct as resource for teammate's questions and assist with issues of focus and problematic payer issuesTrain new teammatesIdentify training opportunities to improve individual and team performance; perform one-on-one and group training as neededRecommend changes on collection teams, tools, policies and proceduresReview and approve adjustments submitted by Specialist(s) of Patient AccountsConduct quality assurance reviews of work output and provide feedback to teammates and management; offer suggestions for improvementAbility to manage and lead multiple projects, meet deadlines, and adjust priorities appropriately in a high paced work environment. Support department initiatives.Strong analytical skills, follow through; with the ability to seek underlying assumptions through probing, questioning, listening, and problem solvingAbility to interact positively with all levels of the companyMaintain confidentiality of all patient, teammate, and company information in accordance with HIPPA regulations and DaVita policiesKnow, understand, and follow DaVita teammate handbook, employment policies, safety and security policy and proceduresOther duties and responsibilities as assigned including but not limited to:Consistent, regular and punctual attendance as scheduledOvertime may be required to ensure timely completion of tasks and required dutiesAttend team meetings, phone conferences, and training as neededKnow, understand, and follow department or company proceduresEmbrace the DaVita culture by actively participating in village and neighborhood initiativesDemonstrate DaVita's core values in all aspects of your roleHybrid attendance in office once a weekQualifications