Primary City/State:

　　Gilbert, Arizona

　　Department Name:

　　Admitting-Hosp

　　Work Shift:

　　Day

　　Job Category:

　　Revenue Cycle

　　Banner Health believes leadership matters. We look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

　　Banner Gateway provides excellent patient care through the latest medical technology, a relaxing healing environment, and a concentrated focus on patient and employee safety.

　　The Patient Access Services Senior Manager will oversee Main Admitting and WIS which are 24/7 departments and will have 17 direct reports.

　　Requires 4 or more years of supervisory experience coupled with extensive hospital registration experience

　　Schedule is typically Monday - Friday day hours (may need to flex schedule at times based on the department needs and/or to meet with night shift staff)

　　Experience innovative technology and exceptional opportunities for growth and development at Banner Health's state-of-the-art hospital Banner Gateway Medical Center. With comprehensive electronic medical records, physician order entry, digital radiography and proprietary advanced patient monitoring, Banner Gateway provides you with the innovative resources you need to provide your patients with the best care possible. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. Located near Phoenix in Gilbert, Ariz., Banner Gateway Medical Center offers 176 private rooms, eight operating suites, a 37-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center. Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services that focus on meeting the changing needs of the dynamic and growing community we serve. About Banner MD Anderson Cancer Center Located in Gilbert, Ariz. (the Phoenix Metro area) on the Banner Gateway Campus, the center provides world-class care for oncology patients - both inpatient and outpatient - and has also brought leading oncology programs to the Banner Gateway campus including Stem Cell Transplantation and comprehensive Head & Neck cancer care. Our capabilities include five linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, more than 50 infusion bays, a cryopreservation lab and much more. Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two way audio-video to assist the bedside nurse with patient care.

　　POSITION SUMMARY

　　This position is responsible for the management and daily operation of designated registration areas. Through the effective management of the patient financial services staff, provides high quality services in patient registration, notification to third party payors, insurance verification, up-front collection, financial counseling and cashiering. Provides service excellence at each stage of the registration process, to patients, their families and medical service providers.

　　CORE FUNCTIONS

　　Under direction of PAS Sr. Director and/or PAS Director, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place.

　　Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Financial Services staff. Develops goals and performance expectations for staff.

　　Provides information on patient registration and scheduling to all concerned departments. Maintains ongoing positive communications with patients, staff, physicians and other third parties to provide information or resolve issues.

　　Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including point of service cash and timely authorizations.

　　Develops, maintains and adheres to the annual departmental budget. Prepares departmental schedule to ensure appropriate staffing levels at all times while remaining within budget guidelines.

　　Provides effective leadership and education to staff in order to meet designated accuracy, compliance and productivity goals using available statistical standards. Provides appropriate training and developmental opportunities to staff in order to meet all established goals and to minimize registration initiated initial denials.

　　Proactively engages in process improvement. Identifies needs, updates and improves work processes and methods. Provides opportunities for strategic departmental improvements and communicates suggestions appropriately.

　　Ensures new hires are properly onboarded. This includes successful training/precepting and auditing new hire work at 100% until new hire is consistently meeting performance standards. Auditing can be delegated as a mentoring opportunity, but responsibility of successful onboarding belongs to leader.

　　Works independently under general supervision. Manages structured processes and makes independent decisions within defined parameters. Participates in various facility and system-wide process improvement teams. The internal customers include hospital-based physicians and all hospital departments. The external customers include patients, physicians, general public, third party payors and vendors. Has management responsibility for the department 24/7. This position has responsibility for multiple fast paced, high volume departments which include multiple functions within a single facility. Responsible for Expense Budget of $500K to $2.5M.

　　MINIMUM QUALIFICATIONS

　　Must possess a strong knowledge of healthcare business operations as normally obtained through the completion of a bachelor’s degree in Accounting or Finance or related field or equivalent work experience.

　　Four or more years of supervisory experience coupled with extensive hospital registration experience and demonstrated leadership skills. Requires advanced mathematical skills. Must have a thorough knowledge of managed care contracts, other third-party payors, AHCCCS and Medicare, along with knowledge of medical terminology. Requires the ability to make independent, on the spot decisions, to resolve problems as they arise and to anticipate and prevent future problems. Requires the ability to manage both supervisory and customer service staff multiple staff members and multiple levels of staff members having different supervisory responsibilities, the ability to communicate effectively verbally and in writing, and to effectively use common office software. Must have effective human relations and interpersonal skills, with conflict resolution abilities.

　　Employees working at Banner Behavioral Health Hospital or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

　　PREFERRED QUALIFICATIONS

　　CHAM certification preferred. Strong abilities in patient financial services database use and reporting.

　　Additional related education and/or experience preferred.

　　EOE/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

　　Our organization supports a drug-free work environment.

　　Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

　　EOE/Female/Minority/Disability/Veterans

　　Banner Health supports a drug-free work environment.

　　Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability