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Patient Access Services Authorization Representative Imaging
Patient Access Services Authorization Representative Imaging-April 2024
Payson
Apr 10, 2025
ABOUT BANNER HEALTH
Banner Health is one of the largest nonprofit healthcare systems in the country.
10,000+ employees
Healthcare
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About Patient Access Services Authorization Representative Imaging

  Primary City/State:

  Arizona, Arizona

  Department Name:

  Banner Staffing Services-AZ

  Work Shift:

  Day

  Job Category:

  Revenue Cycle

  REMOTE

  A rewarding career that fits your life. Banner Staffing Services offers a world of opportunities to make an impact on one of the country's leading health systems. If you're looking to leverage your abilities - you belong at Banner Staffing Services.

  Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Learn more at https://youtu.be/Pu3VR3tGlw0

  This is an excellent opportunity for a customer obsessed individual, who is self-motivated & dependable. We are looking for an individual with excitement, energy, and engagement in a fast-paced, productivity based environment. As a department we strive to provide great customer service and offer our customers and patients the best possible experience!

  The PAS Authorization team services both Banner and Community providers. They specialize in obtaining outpatient radiology authorizations for services performed at Banner Imaging sites and following up on denials. Receives communication via phone, fax and on-line. Will work with payors, providers and patients.

  The Patient Access Services Inbound Phone Authorization Representative will be responsible for answering incoming Authorization calls. Callers usually take about 30-40 calls per day.

  Training Schedule (first 90 days) 8am - 4:30pm AZ Time

  Post Training Schedule hours between Monday - Saturday 8:00am - 6:30pm AZ Time

  Requires minimum of three years of experience in healthcare insurance and/or authorizations.

  As a valued and respected Banner Health team member, you will enjoy:

  Competitive wagesPaid orientationFlexible Schedules (select positions)Fewer Shifts CancelledWeekly pay403(b) Pre-tax retirementResources for living (Employee Assistance Program)MyWell-Being (Wellness program)Discount Entertainment ticketsRestaurant/Shopping discounts

  Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.

  This can be a remote position if you live in the following states only: AK, AR, AZ, CA, CO, GA, FL, IA, ID, IN, KS, KY, LA, MI, MO, MN, MS, NY, NC, ND, NE, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WI, WA, & WY

  POSITION SUMMARY

  This position performs insurance verification and authorization functions that support Patient Access Services and ensures compliance with both department standards and billing requirements. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. This position is expected to reduce authorization-related initial denials/write-offs.

  CORE FUNCTIONS

  1. Uses department procedures and new hire training to accurately complete authorization initiation requests with payers for all service lines and validates existing authorizations requested by providers. Completes authorization initiation for acute and ambulatory visits. Utilizes standard authorization submission tools, websites, and documents authorization updates in Host systems.

  2. Provides necessary information regarding authorization numbers and patient demographic information to appropriate staff, including billing. Provides information about the referral process to physician and staff. Documents and maintains records of all referral activity and authorizations in appropriate Host fields. Refers encounters for peer review to substantiate ordered procedures.

  3. Responds to "provider orders" for tests, procedures, and specialty visits. Obtains authorizations for single and/or reoccurring visits required by various payers, including verification of patient demographic information, codes, dates of service, and clinical data. Representatives will stay current on payor requirements and utilization of third-party authorization submission software to complete authorizations.

  4. Works independently from a remote location and follows structured work routines. Works in a fast-paced environment requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care.

  5. Follows escalation protocols for accounts not meeting authorization standards by working with the ordering provider, scheduling departments, PAS leaders, and administrative groups for resolution in all acute, ambulatory, Banner Imaging, and Oncology service lines.

  6. Performs other related duties as assigned. This may include cross-coverage in other authorization-related areas.

  MINIMUM QUALIFICATIONS

  High school diploma/GED is required.

  Requires minimum of three years of experience in healthcare insurance and/or authorizations.

  Certification for CRCR required within one year of hire.

  Business skills and experience in the assigned work area are required. Must be detail oriented. Must be able to maintain high productivity standard with minimal errors. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required.

  PREFERRED QUALIFICATIONS

  Associate's degree in Business Management or equivalent preferred.

  Certification for CHAA is preferred.

  Additional related education and/or experience preferred.

  EOE/Female/Minority/Disability/Veterans

  Our organization supports a drug-free work environment.

  Privacy Policy

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