Passport Customer Service Associate II

　　Position Description

　　CGI Federal is looking for experienced Support Associates to support the Minneapolis Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment. No weekend shifts required!

　　Your future duties and responsibilities

　　• Operate various equipment for high-speed scanning, mail out, and metering of mail.

　　• Prepare and mail envelopes with correct passport and corresponding supporting documents.

　　• Box and archive files for storage purposes.

　　• Interface with passport applicants at Agency/Center Information and Will-Call counters:

　　o At the Information Station, ensure appointment is scheduled;

　　o Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication;

　　o Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.

　　• Prior to distributing to applicants, print and review passport books for accuracy and quality.

　　• Process refund/reimbursement requests.

　　• Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports.

　　• Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training sessions, conduct office tours, etc.

　　• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.

　　• Contact applicants to request necessary documents.

　　• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.

　　• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.

　　Required qualifications to be successful in this role

　　• HS diploma or GED

　　• Three years of general office experience: follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; simple posting to individual accounts; opening mail; running mail through metering machines; and calculating and posting charges to departmental accounts

　　• Two years of experience utilizing a variety of office software, specifically Microsoft Office

　　• Capable of performing tasks while maintaining a high level of accuracy

　　• Ability to work in one place and traverse the office on a continuing basis

　　• Must maintain constant awareness of all aspects of internal and external security

　　• Ability to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment

　　• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required.

　　• Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift.

　　Hourly Rate: 19.18/hour

　　CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.

　　At CGI Federal we call our professionals "members" to reinforce that all who join our team are owners and empowered to participate in the challenges and rewards that come from building a world-class company. CGI Federal's benefits include:

　　Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.

　　401(k) Plan and Profit Participation for eligible members

　　Additional benefits determined by your Service Contract Act:

　　• Paid Time Off (PTO)

　　• Paid Federal Holidays

　　• Health & Welfare Benefits

　　Secure Building and gated parking

　　Near Public Transportation

　　#CGIFederalJob

　　#PassportUS

　　#IAF

　　Insights you can act on

　　While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

　　When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

　　At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

　　Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.

　　Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

　　CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected]. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

　　We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

　　All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

　　CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.