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Partner Operations Senior Manager
Partner Operations Senior Manager-September 2024
San Diego
Sep 21, 2024
ABOUT INTUIT
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve with TurboTax, Credit Karma, QuickBooks, and Mailchimp.
10,000+ employees
Consumer Goods & Services, Financial Services
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About Partner Operations Senior Manager

  Overview

  The QuickBooks Money team is on a mission to transform small business banking, lending, and payments. We have a bold vision to put small businesses in complete control of their money and to make money easy, instant, and optimized. As we accelerate innovation and transform our existing offerings, we want to build products that work better together across getting paid, paying others, accessing capital, and managing money. Today, QuickBooks customers can access funding (capital), manage their cash flow, send, and receive payments, process invoices, sync their banking and accounting instantly. Imagine a world where we help SMBs make the right decision about when to take funding, how much to take, and what type. We’re working to make this a reality.

  If you are passionate about innovating for small businesses, solving customer problems, tapping the power of big data, and working in an incredibly fast-paced and fun environment, we invite you to come join our team.

  We are looking for a Partner Operations Senior Manager who will be focused on the Payments and Payroll verticals to help us drive long-term scalability by working to optimize partnerships to power seamless financial services products for small businesses. The ideal candidate will have a strong analytical toolkit, and ability to seamlessly translate insights into action plans to drive optimization of partnerships. This person has experience collaborating with external partners to drive results. This person will excel in cross-team collaboration with Finance, Product, Go-to-Market, Legal and Compliance. The Money Platform is underpinned by partnerships with institutional partners, capital providers and banks, so optimizing these relationships is critical to our success.

  This role can be remote. This position will report to the Partner Strategy and SuccessTeam Lead, QuickBooks Money Team.

  What you'll bring

  2+ years of deal negotiation experience, with a strong technical understanding of the B2B Fintech space

  Experience and ability to clearly articulate your direct impact within a deal lifecycle: planning, terms negotiation, contract drafting, and implementation.

  Experience in at least one of the following industries: FinTech, consulting firm or investment bank; as well as direct experience in a client services role (partner management, customer success management, consulting)

  Experience managing a team of dedicated product operations analysts

  Working experience and strong interest in, financial services, particularly payments and money movement greatly preferred.

  Ability to be a self-starter in a fast-paced and quickly changing environment

  Strong communication skills with the ability to simply lay out the conclusions and reasons for each decision

  Excellent cross-functional collaboration skills; strong ability to work across all key functions (risk, product development, design, marketing, compliance, legal); “win-together mentality”

  Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment

  Must be detail oriented and able to manage and maintain all facets of complex assignments

  Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications

  Demonstrate the flexibility to work among diverse corporate environments, industries, tecnical and non-technical

  Executive presence in working with senior leadership internally and within partner organizations

  Bachelor's degree or equivalent experience, MBA a plus.

  How you will lead

  This role has 3 key pillars of responsibilities, which build upon each other:

  Partner Operations

  Supervise and manage Operational team members against their operational oversight goals, which includes monitoring daily files, working with product teams to remediate back end issues,

  Partner Optimization

  Manage Monthly and Quarterly business reviews by aligning agendas and crafting materials with internal and external stakeholders

  Align with broader team for Quarterly Partnerships reviews with Senior Leadership Team members

  Partner Strategy

  Establish hypotheses for optimizing existing partnerships to drive revenue increase and cost reduction; lead negotiations to drive implementation of those solutions

  Drive diagnostic reviews to assess opportunities with our existing partnerships, particularly in the Payments and Payroll (Money Movement) verticals

  Drive strategic renewals and extensions of current engagements

  Be an expert in Payments and Money Movement segments; establishing a POV on innovations in money movement rails stack to inform platform strategy and optimization

  Build trusted relationships with Partners, as well as internal stakeholders (Legal, Compliance, Product, Product Marketing, Capital Markets, Operations)

  EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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