Home
/
Account Management
/
Partner Enablement - Service Account Manager
Partner Enablement - Service Account Manager-March 2024
Kuala Lumpur
Mar 16, 2025
ABOUT TIKTOK
As the leading destination for short-form mobile video, TikTok’s mission is to inspire creativity and bring joy.
5,001 - 10,000 employees
Social Media, Technology
VIEW COMPANY PROFILE >>
About Partner Enablement - Service Account Manager

  Responsibilities

  TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

  Why Join Us

  Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

  Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

  To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

  At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

  Join us.

  E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service Account Management (SAM) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators.

  Roles & Responsibilities

  - The Service Account Manager will be responsible for providing timely and accurate operational support to Merchants selling on the TikTop Shop platform via proactive outbound calls or messages.

  - The role is expected to address operational performance related issues of the shops, provide a diagnostic to the Seller Experience Score and suggest rooms for improvements, and contribute to a healthy business environment.

  - Identify root cause of issues based on all types of data and provide appropriate resolutions in order to deliver excellent service, thus to drive Seller Satisfaction.

  - Coordinate with other teams/ departments to resolve seller issues, follow-up and make sure close-loop to all escalations.

  - Look for opportunities to identify ongoing issues and eliminate repeat complaints from sellers, reduce escalation rate in order to enhance operating process and improve overall customer experience.

  - Adhere to established procedures and guidelines while providing quality seller service in order to meet and exceed department standards.

  - Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.

  - Promptly escalate critical/ high-risk cases to the appropriate authority. Look for opportunities to identify on-going issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall seller experience.

  - Support ad-hoc projects and initiatives per business needs.

  Qualifications

  - BA/BS degree or equivalent practical experience.

  - Requires a minimum of 2 years' experience in a customer service or sales environment.

  - Fresh graduates from university with quick learning capability and high potential are welcome to apply

  - Demonstrates effective, clear and professional written and oral communication.

  - Eager to learn, initiative taker and problem-solver.

  - Proactive and continuous improvement attitude.

  - High problem solving and priority skills.

  - Thrives in fast and dynamic environments.

  - Ability to work under high pressure.

  - Support business in shifts by following the local labor laws.

  - Meticulous and organized.

  - Have a good temper to handle disputes and emergencies.

  - Must be customer and result oriented.

  - Experience in eCommerce or marketplace platforms is a plus.

  - Works comfortably with Microsoft Word and Excel.

  - Excellent written, verbal and interpersonal communication skills in English & Bahasa Melayu for cross-border collaboration with internal stakeholders and providing operational support to local Malaysian sellers on TikTok Shop.

  TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Financial Account Manager
JOB DESCRIPTION Financial Account Manager (Client Accounting) Dublin Permanent/Full-time Intertrust, a CSC Company, is seeking a Financial Account Manager. Working under the direction of the Business
PIA Account Manager II
Overview Acts as a dedicated account manager, licensed broker, and internal liaison for a specific 'book of business' that is based on revenue and/or enrollment. Meets or exceeds set expectations aro
MHE Operator (12PM)
The Material Handling Equipment (MHE) Operators are responsible for inspecting, operating, and managing industrial trucks to load and unload materials and deliveries. In addition, MHE Operators move
Senior Client Account Manager, Large Customer Sales (Tech, Gaming, & Telco)
Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. Our mission is to bring community, belonging, and emp
Key Account Manager- S & S Public
We're looking for a Key Account Manager, Public Accounts to join our Systems & Services Teambased in Jakarta, Indonesia. Working for Signify means being creative and adaptive while working in a f
Retirement Planning Strategy Consultant
About this role: Wells Fargo is seeking a senior level Retirement Planning Consultant with demonstrated experience in retirement savings strategies, income structuring, tax and estate planning, and r
Key Account Manager Retail and Hospitality - Czech Republic
We're looking for aKey Account Manager, Retail & Hospitality (R&H)to join our Systems & Services Team based in Prague, Czech Republic. Working for Signify means being creative and adaptiv
Relationship Banker - Johns Creek Financial Center
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Relationship Banker
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Team Lead CDD
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved