Home
/
Account Management
/
Partner Enablement - Quality Assurance Specialist
Partner Enablement - Quality Assurance Specialist-March 2024
Bangkok
Mar 16, 2025
ABOUT TIKTOK
As the leading destination for short-form mobile video, TikTok’s mission is to inspire creativity and bring joy.
5,001 - 10,000 employees
Social Media, Technology
VIEW COMPANY PROFILE >>
About Partner Enablement - Quality Assurance Specialist

  Responsibilities

  TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

  Why Join Us

  At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

  Description

  E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service Account Management (SAM) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators. SAM is looking for a Quality Assurance Specialist to be responsible for maintaining an effective QA processes within the partner enablement team. For new country launch, the role is also responsible for the SOP setup, local language translation, system and process test to meet the launch readiness requirements.

  Roles & Responsibilities

  - Ensure quality framework is in place based on the business types/facts by coordinating across regions and stakeholders.

  - Implement clear overall quality strategy with scalable process, tools and systems that allow efficient monitoring of performance versus target.

  - Access quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance.

  - Research and understand customer expectations and needs to drive their satisfaction.

  - Identify and develop individualized and group training plans to address varying needs.

  - Effectively communicate updates and developments with team members, trainers and management.

  - Produce statistical reports and insights on quality performance.

  - Work with internal Quality Monitoring and Training teams to train new hires / teams through intensive coaching and mentoring. Ensure the team is fully trained and prepared to conduct the responsibilities of their role. Proactively identify and resolve issues impacting the service delivery team by working with team, peers, and management.

  - Implement policies and processes to ensure a positive, productive work environment, build team morale, and recognize employee achievements.

  - Contribute to special projects, that enhance the business, including projects involving root-cause analysis of weak performance metrics, service readiness projects, and tools projects as assigned or requested by management.

  - Conduct trend analyses on customer satisfaction and other core measurements. Implement strategies to improve future operation results.

  - Work with the Readiness, SOP, Training and System teams to optimize new and existing processes impacting customers/sellers/creators.

  - Maintain the weekly/monthly/bi-monthly reviews with teams and internal stakeholders.

  Qualifications

  - BA/BS degree or equivalent practical experience.

  - Experience building, managing and influencing relationships with internal stakeholders, using data to generate insights and solving complex problems.

  - People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment.

  - Ability to function independently and within team environment

  - Experience in eCommerce or marketplace platform is a plus.

  - Bilingual or multilingual is highly preferred but not required.

  TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Senior Banker - New Scotland Avenue Financial Center
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Surety Bond Specialist
ABOUT HUB INTERNATIONAL: HUB International Limited (HUB) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and hea
TikTok Shop Graduate Development Program (Vietnam E-commerce) - 2024 Start
Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London,
Part Time Branch Ambassador - Montgomery County Mid-County Areas
Montgomery-Gaithersburg (17064), United States of America, Gaithersburg, Maryland Part Time Branch Ambassador - Montgomery County Mid-County Areas The Reimagined Branch Experience: Welcome to a new i
Commercial Treasury Management Officer II
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Partner Enablement - Global Trainer
Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London,
Senior Banker - St Matthews Financial Center
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Relationship Manager II - C&IB
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Employee Benefits Advocate- Hybrid
Essential Duties and Responsibilities Assist the Account Management team with all aspects of the account-service process Assist with marketing clients to carriers Respond to client inquiries regardin
Full Time Branch Ambassador- Nutley
Essex-Nutley Br 933 (10933), United States of America, Nutley, New Jersey Full Time Branch Ambassador- Nutley The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One,
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved