Home
/
Account Management
/
Partner Enablement - Global Trainer
Partner Enablement - Global Trainer-March 2024
Jakarta
Mar 18, 2025
ABOUT TIKTOK
As the leading destination for short-form mobile video, TikTok’s mission is to inspire creativity and bring joy.
5,001 - 10,000 employees
Social Media, Technology
VIEW COMPANY PROFILE >>
About Partner Enablement - Global Trainer

  Responsibilities

  TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

  Why Join Us

  At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

  Description

  E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service Account Management (SAM) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SAM is looking for a Global Trainer role to be responsible for both global and regional training curriculum creation and training delivery.

  Roles & Responsibilities

  - Identify training opportunities from various channels, like data studying and feedback collection, and develop individualized and group training plans to address varying needs.

  - Develop interactive, quality, and globalized training curriculum for both online and offline training.

  - Improve existing training curriculum to drive for higher training efficiency.

  - Conduct continuous training and development programs for the trainees by

  - formulating and facilitating training programs to enhance product knowledge and

  - customer service skills.

  - Prepares training booklets, administers tests and role-plays, as well as complete daily

  - reports on your training experience.

  - Actively works with the QA, SOP, KB and Operations to ensure alignment of product features, technical specifications, processes and so on.

  - Drive for continuous improvement of training related success measurements, like customer satisfaction rate.

  Qualifications

  - BA/BS degree or equivalent practical experience.

  - 3-5 years experience in instructional designing and training delivery, preferably within Customer Service.

  - Eager to learn, initiative taker and problem-solver.

  - Excellent written, verbal and interpersonal communication skills.

  - Experienced in developing and executing training programs

  - Excellent skills for communicating and relating with both team members and customers.

  - Proficient in written and verbal English & Indonesian to support global training for employees and local communication with TikTok Shop sellers in Indonesia.

  - Experience in eCommerce or marketplace platforms is a plus.

  - Need to work over time during campaigns and promotional seasons.

  - Experience with Articulate is a plus.

  TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Enterprise Sales Account Manager Mexico
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional di
Senior Director - Practioner Engagement Leader (Now on Now)
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else ca
MGR I EH & S
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. About TE TE Connectivity Ltd. is a $14 bill
Territory Account Manager, Cabenuva (Savannah/Augusta/Macon, GA)
Site Name: USA - Georgia - Savannah, USA - Georgia - Augusta, USA - Georgia - Macon Posted Date: Dec 14 2023 Territory: Savannah, Augusta, Macon, GA. Relocation assistance will not be provided. Posit
Sr. Oncology Account Manager; San Fransico, South
Site Name: USA - California - San Francisco, USA - California - Palo Alto Posted Date: Dec 22 2023 Oncology is a core area of intensive focus at GSK, and while much progress has been made in the past
Senior Customer Success Manager
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional di
Account Manager, Technology
Description Requirements f81e723b-6c53-4fad-a31d-53d388d8c294|16 Requirements f81e723b-6c53-4fad-a31d-53d388d8c294|14 Requirements Kforce is an EEO/Affirmative Action Employer. All qualified applican
Relationship Banker
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Principal Strategist, Inspire Value
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else ca
Relationship Banker - Stratford Road Financial Center
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved