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Participant Experience Product Owner
Participant Experience Product Owner-March 2024
Charlotte
Mar 21, 2025
ABOUT VANGUARD
Vanguard is changing the way the world invests with its unwavering focus on investors.
10,000+ employees
Consulting, Financial Services
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About Participant Experience Product Owner

  Make saving for retirement easy through great digital experiences

  Vanguard's corporate mission is to take a stand for all investors. We do that in Participant Strategy and Experience by making a digital experience that is simple, personalized, and focused on helping our retirement plan participants become better investors. As a product owner in Participant Strategy and Experience you'll work closely with the Journey Owners, UX strategists, and other key partners to develop and execute a product roadmap focused on driving positive outcomes for our participants. You will also support a significant modernization effort focused on improving existing features/capabilities and bringing new experiences to market.

  In this role, you will:

  Lead the strategic vision and roadmap for a product or products Lead product management activities for multiple products, or one strategic product. Collaborate with cross-functional teams to create best practices that drive significant change to the client experience. Coach product teams towards best practices and learnings. Ensures delivery of messaging, communication, and customer outreach, as necessary. Partner with stakeholders to resolve production and implementation issues in a timely manner and supports/drives escalations where required to enable rapid delivery. Leads the planning, development, and implementation of new products. Define and analyze markets, developing detailed product features and requirements, and developing implementation plans. Employ a variety of qualitative and quantitative analysis techniques to continually improve the user experience. Participate in and provides recommendations for ongoing business planning and departmental prioritization activities. Participate in special projects and performs other duties as assigned. What it takes: Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred. Minimum of five years related work experience. Two years of leading large cross-functional teams on major organizational projects preferred. Ability to manage multiple products at once Ability to drive innovation and think creatively to set and implement a product strategy Special Factors

  Sponsorship

  Vanguard is not offering visa sponsorship for this position.

  About Vanguard

  We are Vanguard. Together, we're changing the way the world invests.

  For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

  We want to make success accessible to everyone. This is our opportunity. Let's make it count.

  Inclusion Statement

  Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

  We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

  When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

  Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

  How We Work

  Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

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