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Ops Support Associate 2
Ops Support Associate 2-October 2024
Ciudad De Mexico
Oct 30, 2024
About Ops Support Associate 2

  The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

  Responsibilities:

  Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas

  Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes

  Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction

  Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates

  Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes

  Monitor requirements related to compliance with Corporate Policies

  Monitor and implement corrective actions derived from MCA reviews and other control entities

  Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process

  Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

  Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  Qualifications:

  2-5 years of relevant experience

  Proficient in Microsoft Office

  Consistently demonstrates clear and concise written and verbal communication skills

  Ability to work in fast pace and changing environment

  Ability to analyze data and solve problems

  Proven organizational and time management skills

  Education:

  Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

  Somos un área de conciliaciones operativas y registros contables que brinda soporte a las transacciones recibidas en los Corresponsales vs Sistemas Citibanamex.

  Análisis de conciliaciones bancarias y procesos contables, desarrollo de estrategias para monitoreo de procesos, desarrollar operaciones contables y de sistemas.

  Asegurar el apropiado y correcto arribo de archivos, conciliaciones operativas y contables del los Corresponsales BNMX.

  Carrera terminada Ing. Contabilidad y/o Ing. Administración de empresas

  Habilidades comprobadas de toma de decisiones y resolución de problemas, Detención de riesgos en procesos contables, Conciliaciones contables.

  Conocimiento sistemas contables/Excel intermedio

  Creación de tablas dinámicas

  Trabajo en equipo, pensamiento creativo, gestión del tiempo, adaptabilidad.

  Ingles Basico.

  EVALUACION

  Como parte de tu proceso de reclutamiento, completarás algunas evaluaciones. Para ello, una vez que envíes tu información en Workday, recibirás un mail por parte de nuestro proveedor con las instrucciones y un enlace personalizado para que crees tu perfil en las plataformas e inicies la evaluación PLUM. De forma previa a realizar tu prueba, te recordamos leer cuidadosamente los Términos y Condiciones del proveedor, así como el Aviso de Privacidad que pondrá a tu disposición.

  Job Family Group:

  Operations - Core

  Job Family:

  Operations Support

  Time Type:

  Full time

  Citi is an equal opportunity and affirmative action employer.

  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

  View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

  View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

  View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

  Citi is an equal opportunity and affirmative action employer.

  Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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