Overview

　　The Cash Application Operations Specialist will work in the Cash Application Department supporting the Commercial Services Operations function. Candidate will be responsible for accurate posting, reconciliation and application of customer payments. This position will analyze remittance instructions and make informed decisions to ensure client and customer accounts are appropriately adjusted. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business

　　Responsibilities

　　Review payment and remittance instructions and apply to appropriate customer and client accounts and invoicesIdentify and reconcile payment differences, post short/over payments, deductions, on account and partial payments and appropriately code all reconciling transactions Research online history for payments of missing invoices and prior chargebacks and post applicable transactionsUtilize excel spreadsheets to assist with cash reconciliation and to support transactionsContact customers and clients via email or phone regarding missing remittance informationUtilize shared mailboxes and customer web portals to identify and retrieve remittance detailsUtilize report archive system (Document Direct) and Client Information System (CIS) to extract receivable and remittance information to assist with payment application/reconciliationCompose professional emails to internal and external customers Work in a team environment, contributing to team goals and meeting obligations and commitmentsService - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities.Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.Qualifications

　　High School Diploma or GED and 1 years of experience in Clerical or administrative

　　Additional Preferred Qualifications

　　Exceptional analytical and problem solving skillsExcellent time management skills and proven ability to hit deadlinesDemonstrated initiative and strong decision making skills Excellent verbal and written communication skillsAbility to work and interact with all departments throughout the organizationThrive in a fast paced environment while continually maintaining a positive attitude and promoting teamwork across all departmentsCourses in accounting preferred (past job experience acceptable)Must be versatile and willing to cross-train and assist others as neededProficient in Word, Excel and Outlook