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Operations Manager Gampac (Hybrid: Onsite and Remote)
Operations Manager Gampac (Hybrid: Onsite and Remote)-March 2024
Rosemont
Mar 28, 2025
ABOUT US FOODS
US Foods is a leading food service distributor, partnering with approximately 250,000 restaurants and food service operators.
10,000+ employees
Food & Beverage, Information Technology
VIEW COMPANY PROFILE >>
About Operations Manager Gampac (Hybrid: Onsite and Remote)

  ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.

  Join Our Community of Food People!

  Provide operational leadership by developing, motivating, and coaching operational associates; provide day-to-day leadership and management that mirrors the core values of the organization. Manage, lead, and provide technical expertise of Gampac operations across carrier sales activities. Develop and maintain carrier relationships to foster mutually beneficial goals.

  Motivate and lead a high-performance management culture; attract, recruit, hire and retain talented associates; provide mentoring and coaching to all members of the team as a cornerstone to achieving higher personal effectiveness and continuing career development.

  Accountable for Key Performance Indicators (KPIs); inclusive of gross margin, on-time pick-up, on-time delivery, order to cash processes, carrier capacity and growth. Support the broader enterprise goals especially across the supply-chain for US Foods.

  This position is Hybrid which means the work is completed in office from our Rosemont Home Office (two days per week) as well as remotely.

  RESPONSIBILITIES

  • Manage regional operations for an efficient and effective brokerage team. Ensure the team is meeting or exceeding our service KPI’s, manage load exceptions and escalations.

  • Coach, motivate and lead a team of carrier sales associates. Be a player coach in leveraging Gampac Transportation Management Systems and ensure adherence to best practice processes to deliver consistent key results and leading by example.

  • Accountable for all shipments in region are booked for the day or proactively communicated to the account managers of service failures.

  • Cultivate the CR’s within the region through regular 1:1’s, coaching and leading by example.

  • Maintain/Manage higher volume lanes ensuring profitability on those lanes.

  • Collaborate with key carriers to help them grow their business with Gampac and maximize their potential offerings.

  • Ensure we are following company requirements and onboarding acceptable carriers who can safely deliver our freight.

  • Deploy RFP’s to carriers, analyze responses, negotiate in the carrier selection process.

  • Develop and maintain an adequate staffing to support both current and future growth needs, factoring in associate productivity and capability evolution.

  • Work closely with the Director of Gampac Logistics to ensure EBITDA goals and operational objectives are met in safety, service, and cost.

  • Collaborate with sales to support customer requirements. Work closely with strategic carrier leadership to ensure systems and data are aligned and accurate to deliver operational results.

  • Other duties as assigned by manager.

  SUPERVISION:

  • Oversee a team of 5 – 8 Operations Associates within an assigned market region.

  RELATIONSHIPS

  • Internal: Gampac team and leadership, Transportation and Logistics leaders USF External: Carriers, Third-party partners and vendors.

  WORK ENVIRONMENT

  • This role requires work to be in-person at the assigned office location as needed, with flexibility to work virtually when possible.

  MINIMUM QUALIFICATIONS

  • 3 plus years of relevant work experience is required in brokerage, transportation, logistics or other similar supply chain functions.

  • Requires strong leadership skills, change management and negotiation skills; lead a team and partner with stakeholders to deliver consistent key results.

  • Strong experience with carriers and relationship management across the transportation industry.

  • Ability to perform root cause analysis, develop and implement corrective action plans to improve carrier performance or employee performance.

  • Proven ability to multitask, prioritize, and lead in an extremely fast-paced environment.

  • Excellent people management and interpersonal skills; must be a team player.

  • Strong written and verbal communication skills.

  • Excellent analytical and negotiating skills.

  • Experience working in a TMS with ability to coach others in high day to day use of technology.

  • 0-10% Travel

  Certifications/Training

  • N/A

  LICENSES

  • n/a

  PREFERRED QUALIFICATIONS

  • Prefer experience specifically in food logistics and transportation.

  EDUCATION

  • Bachelor’s degree required preferably in Supply Chain Management, Finance, Business, or related analytical fields.

  #LI-EC1

  EOE* Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*

  Puede ver este sitio de empleo y aplicación en español utilizando la configuración de su navegador o teléfono móvil. Haga clic a continuación para obtener más información.

  Microsoft Edge (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Microsoft_Edge_Spanish_Instructions.pdf)

  Google Chrome

  Safari

  iPhone

  Androide (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Android_Spanish_Instructions.pdf)

  US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.

  US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF_CCPA_policy.pdf) .

  US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

  EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

  EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

  Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

  US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.

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