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　　What We'll Bring:

　　T&E Operations Manager

　　What You'll Bring:

　　The T & E Operations Manager supports the vertical businesses in the following ways:Developing and maintaining a high level of knowledge about our industry, products, and services to effectively support multiple teams of operations associates.Ensuring Team Leads and support staff adhere to our established procedures and processes while also providing a best-in-class service experience to the customer and consumer.Holds associates accountable for their performance.Supervision of back-office performance throughout each day for smooth operations and long-term for team and individual development.Oversees associate development, coaching and advancement opportunities.Establishes a positive and professional work culture that includes diversity, inclusiveness, collaboration and innovation.Works with leadership to improve operational processes, procedures, and to identify gaps/opportunities to improve the operation team, balancing the needs of the business, associate, customer, and consumer.Handles escalated and supervisor level communications from customers and consumers.Ensures all associates are accountable to following FCRA obligations and company policies.Impact You'll Make:

　　Bachelor's degree requiredAt least 2-5 years of experience leading a team with 25+ associates or multiple teams totaling 25+ associates.At least 5-7 years of customer service experience/operations experienceMust have a proactive and solution-oriented mindset.Intermediate knowledge of Microsoft Office programs such as Outlook, Word, PowerPoint, etc.Basic understanding of modern technologies and communication platforms (examples: social media, smart phones, tablets, Microsoft Teams, email, etc.)Comfort level with general technical concepts.Excellent verbal and written communication skills.Strong attention to detail.Quick to learn all operations processes and procedures.Collaborates well with others in an effort to achieve objectives.Ability to maintain focus, flexibility, and organization.Ability to motivate, engage, coach, and provide constructive performance feedback to team leads and associates.Comfortable working in fast paced environment.Helps with project management as neededSupports over vision and strategy of T & E Operations in support of broader goals.Has a working understanding of the Fair Credit Reporting Act (FCRA) and the importance of meeting FCRA obligations, time lines, etc.TransUnion Job Title

　　Manager I, Business Operations