Operations Director

　　Are you an operational leader who is looking to utilize their vendor management, project management and people leadership skills to directly influence a growing team to meet company initiatives? Read below to see how you could potentially fit into this role at Aon!

　　This is a hybrid role out of our Fort Washington, PA office.

　　Aon is in the business of better decisions

　　At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

　　As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

　　What the day will look like

　　Strategy Alignment: Works closely with business stakeholders to understand the overall strategy and align Affinity East initiatives accordingly. This involves finding opportunities where Affinity East can add value, streamline processes, and improve operational efficiency.

　　Performance Measurement: Establishes key performance indicators (KPIs), leading indicators and metrics to measure the effectiveness and success of Affinity East initiatives. This includes defining targets, tracking progress, and regularly reporting on the achieved value and benefits to partners.

　　Project & Portfolio Management and Execution: Provides implementation of technology and solutions, identifies technology requirements, reviews key pain points, and needs, to determine and carry out necessary processes and practices, systems monitoring and issue resolution.

　　Stakeholder Engagement: Collaborates with internal team members, such as business unit leaders, process owners, and IT teams, to understand their needs, capture feedback, and ensure alignment with business initiatives. Effective communication and relationship-building skills are crucial in this aspect of the role.

　　People Leadership: Develops others by translating strategic direction and cascading across the team; seeks opportunities to involve team in key initiatives; and is accountable for developing direct reports and crafting succession plans. Leads resource allocation decisions to enhance effectiveness and sets standards for quality and performance expectations. Appropriately adjusts priorities, strategies and resources in response to relevant organizational changes.

　　How this opportunity is different

　　The Affinity Hub team is responsible for ensuring that the Affinity East team initiatives align with Affinity’s strategic objectives, ensuring the delivery of tangible business value including process optimization and realizable productivity. This role is responsible for leading the Affinity Hub unit and a 250-member offshore Affinity East unit, collaborating with various business units, operations and product/platform/service teams, to define, prioritize and be responsible for Affinity East value delivery. The ideal candidate would be a self-motivated, hands-on leader with extensive experience in managing vendor relationships.

　　Skills and experience that will lead to success

　　Proven experience in vendor management, performance benchmarking, product and portfolio management with a focus on value realization and driving measurable outcomes.

　　Strong understanding of customer-centric methodologies and strategies.

　　Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal partners.

　　Education: Bachelor’s degree in Engineering, Business, related field or equivalent years of industry experience. MBA or advanced degree is a plus.

　　Pay Transparency Laws

　　The salary range for this position (intended for U.S. applicants) is $140,000 - $180,000. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

　　This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

　　How we support our colleagues

　　Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

　　In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

　　Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

　　Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

　　Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

　　We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

　　#LI-TJ1

　　#LI-HYBRID2537115

　　Operations Director

　　Are you an operational leader who is looking to utilize their vendor management, project management and people leadership skills to directly influence a growing team to meet company initiatives? Read below to see how you could potentially fit into this role at Aon!

　　This is a hybrid role out of our Fort Washington, PA office.

　　Aon is in the business of better decisions

　　At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

　　As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

　　What the day will look like

　　Strategy Alignment: Works closely with business stakeholders to understand the overall strategy and align Affinity East initiatives accordingly. This involves finding opportunities where Affinity East can add value, streamline processes, and improve operational efficiency.

　　Performance Measurement: Establishes key performance indicators (KPIs), leading indicators and metrics to measure the effectiveness and success of Affinity East initiatives. This includes defining targets, tracking progress, and regularly reporting on the achieved value and benefits to partners.

　　Project & Portfolio Management and Execution: Provides implementation of technology and solutions, identifies technology requirements, reviews key pain points, and needs, to determine and carry out necessary processes and practices, systems monitoring and issue resolution.

　　Stakeholder Engagement: Collaborates with internal team members, such as business unit leaders, process owners, and IT teams, to understand their needs, capture feedback, and ensure alignment with business initiatives. Effective communication and relationship-building skills are crucial in this aspect of the role.

　　People Leadership: Develops others by translating strategic direction and cascading across the team; seeks opportunities to involve team in key initiatives; and is accountable for developing direct reports and crafting succession plans. Leads resource allocation decisions to enhance effectiveness and sets standards for quality and performance expectations. Appropriately adjusts priorities, strategies and resources in response to relevant organizational changes.

　　How this opportunity is different

　　The Affinity Hub team is responsible for ensuring that the Affinity East team initiatives align with Affinity’s strategic objectives, ensuring the delivery of tangible business value including process optimization and realizable productivity. This role is responsible for leading the Affinity Hub unit and a 250-member offshore Affinity East unit, collaborating with various business units, operations and product/platform/service teams, to define, prioritize and be responsible for Affinity East value delivery. The ideal candidate would be a self-motivated, hands-on leader with extensive experience in managing vendor relationships.

　　Skills and experience that will lead to success

　　Proven experience in vendor management, performance benchmarking, product and portfolio management with a focus on value realization and driving measurable outcomes.

　　Strong understanding of customer-centric methodologies and strategies.

　　Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal partners.

　　Education: Bachelor’s degree in Engineering, Business, related field or equivalent years of industry experience. MBA or advanced degree is a plus.

　　Pay Transparency Laws

　　The salary range for this position (intended for U.S. applicants) is $140,000 - $180,000. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

　　This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

　　How we support our colleagues

　　Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

　　In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

　　Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

　　Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

　　Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

　　We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

　　#LI-TJ1

　　#LI-HYBRID